Ratings based on 170 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
The staff at the property are all so friendly and helpful, nothing is a problem for them to assist. English translation at front reception is excellent. They assisted us to confirm and book restaurants and grab vehicles. They have bicycles you can use for free. A free shuttle bus into old town for convenience. Breakfasts are well catered for. Property in good location. Have stayed there on two occasions, very good prices, highly recommend it.
Comment from Hotel Management
21 Mar 2024 by Jeremy Nguyen Sales executive, Hotel Management
Dear Mr/Ms Petah Arstall,We are delighted that you chose to stay with us at Hoi An River Beach Resort and Residences. Thank you for sharing your feedback with us. It means a lot to our team. We are delighted to read your positive comments and appreciate you highlighting the team's efforts.Your satisfaction is our greatest reward, and we're motivated to keep delivering exceptional services. We can't wait to host you again and provide you with another memorable stay!Best regards,Jeremy NguyenSales executiveHoi An River Beach Resort and Residences
by A verified traveler from Tywyn
Posted 6 Mar 2024
All the staff are very friendly and helpful.
Breakfast choices are excellent, Asian and continental.
Rooms are spacious and well equipped.
Free shuttle bus into town, and bike hire.
Easy walk to beach.
Comment from Hotel Management
21 Mar 2024 by Jeremy Nguyen Sales executive, Hotel Management
Dear Mr Martin, Thank you for your amazing review. We are delighted to see that you enjoyed your stay with us. Your satisfaction is our greatest reward, and we're motivated to keep delivering exceptional services. We can't wait to host you again and provide you with another memorable stay!Warmest regards,Jeremy NguyenSales executiveHoi An River Beach Resort and Residences
by A verified traveler
Posted 6 Oct 2023
Very relaxed quiet location, short cab ride to town. Beautiful hotel, very friendly professional staff
Comment from Hotel Management
22 Nov 2023 by Jeremy Nguyen - Sales Executive, Hotel Management
Dear Mr Robert,Thank you very much for taking your time to share your feedback with us.It was truly fantastic to hear about your lovely stay at Hoi An River Beach Resort and Residences. We are delighted to read your positive comments about your stay, specifically your enjoyment of our breakfast and the excellent service provided by our staff.Thank you again, the entire team is looking forward to having you back with us soon.Warmest regards,Jeremy NguyenSales executiveHoi An River Beach Resort and Residences
by A verified traveler from Perth Western Australia
Posted 16 Apr 2019
The property is well situated close to the beach and easy access to the old city. Bikes are available for free. We walked into town each day, 4 kms and about 75 minutes (we are 60). An ba beach is an easy ride too. The staff are really helpful, lovely people.
Comment from Hotel Management
17 Apr 2019 by Ms Van DOSM, Hotel Management
Dear Anonymous,
Thanks so much for choosing River Beach Resort for your vacation, we hope that we will welcome back you in the coming times.
Best wishes to you & have a nice day!
by A verified traveler
Posted 11 Apr 2019 on Hotels
Comment from Hotel Management
11 Apr 2019 by Ms Van Dosm, Hotel Management
Dear Hanna,
Thanks so much for your review. Enjoy your vacation!
Best regards
by A verified traveler
Posted 6 Jan 2019
Loved the river view! Staff very pleasant and helpful. Location a bit isolated. Restaurant was very good. Didn't have time to use the shuttle service but great that it was available. All drivers were punctual and accommodating.
Comment from Hotel Management
8 Jan 2019 by Management, Hotel Management
Warmest greetings from Hoi An River Beach Resort & Recidences! On behalf of the Management and Staff, I would like to express my sincere thankfulness for your stay at our hotel recently. We highly appreciated your constructive feedback on our hotel facilities and service.
by A verified traveler
Posted 28 Dec 2018
Staff were amazing and super helpful. Food was great. Our room was a little run down
Comment from Hotel Management
28 Dec 2018 by Management, Hotel Management
Warmest greetings from Hoi An River Beach Resort & Recidences!
On behalf of the Management and Staff, I would like to express my sincere thankfulness for your stay at our hotel recently. We highly appreciated your constructive feedback on our hotel facilities and service.
by A verified traveler
Posted 9 Nov 2018
The bar was never staffed but could just have been because it was the of season. The staff were very helpful but the overall property needs some work, it's getting a little tired.
Comment from Hotel Management
12 Nov 2018 by Hotel Management, Hotel Management
Dear Valuable Guests,
We very much appreciate that you share your experience and concern upon your recent stay with us. Your feedback is extremely valuable to us, without this, we might not be able to know how we failed to impress your stay.
Your review is very valuable to us and we will certainly look into the points you have mentioned and will definitely take immediate action to this and rectify if any.
Kind regards,
by A verified traveler from Melbourne, Australia
Posted 1 Nov 2018
Beautiful hotel with wonderful staff. The room was huge, the bathroom was clean and the resort is so peaceful. There is a free shuttle bus that takes you into town about 4 times a day, the times aren't super convenient but taxis were easy to find and very cheap. The restaurant food wasn't great but go into to town and there are heaps of beautiful restaurants. We loved our stay here and highly recommend.
Comment from Hotel Management
2 Nov 2018 by Management, Hotel Management
Dear Erin
We are delighted that you had a wonderful stay. Your compliment on our staff service is highly appreciated. The support of our guests is extremely rewarding for our team. We will certainly share your comment with our team.
Thank you for sharing such a motivating review. It gave us great pleasure in taking care of you, and we all look forward to welcoming you back in the nearest future.
Sincerely,
by A verified traveler
Give it a miss
Posted 17 Oct 2018 on HotelsThe resort is in desperate need of some TLC but I think this is reflected in the price you pay. Breakfast is great as long as you arrive by 7, otherwise the food stays for 3 hours and taking a late breakfast is not an option as everything is covered in flies. I arrived 9:45 one day and they had already packed up for true day. Coffee was available though:
I took an evening trip to the marble mountains and was very angry to spend the first hour of the tour at a shop where owners were aggressively trying to sell you wares. They tried to fob me off with it’s a charity weekend but that was not the case, the charity market came later. I subsequently cancelled the following trip, I love buying the nick jacks on offer but this was truly something ekse and made me feel vulnerable. I took some room service the evening before departure and had to send the vanilla ice cream back because it was green. Next thing I know the resauant manager has been called in from his fathers funeral!!!!! To deal with the drama. The poor man was heart broken and I was livid that for the sake of 80 pence the man had been distressed so much. Finally when I came to check out, there were extra charges on my bill for spa treatments that I had already paid in cash directly to the spa, but honestly couldn’t be arsed with the battle given the previous evenings debacle so I paid the extra £8. Just about to leave and the receptionist starts going mad about a cup, said i had stolen it but it had been On RS tray!
Comment from Hotel Management
31 Oct 2018 by Management, Hotel Management
Dear Valued Guests,
Thank you for your review. We are sorry to hear about your experience at the resort.
You can rest assured that we have informed the higher department about your case and we are having futher investigation into it.
Please come back again soon for another amazing time!
