Ratings based on 524 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
2 May 2024 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin chào Dheeraj,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler from Singapore
Posted 5 Feb 2024
Comment from Hotel Management
9 Feb 2024 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin Chào Yu Suk,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler
Posted 1 Feb 2024
Comment from Hotel Management
5 Feb 2024 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin Chào An,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
9 Jan 2024 by Assistant Guest Experience Manager, Hotel Management
We are truly heartened to receive your generous review of Premier Village Danang Resort. Thank you for letting us know how much you enjoyed your stay with us.We are looking forward to hosting you again soon for another fantastic experience.
by A verified traveler
Posted 11 Oct 2023
Comment from Hotel Management
31 Oct 2023 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin chào Frank,Thank you very much for participating in the Premier Village Danang Resort - Managed by Accor. It's always nice to get good reviews from customers.Your feedback will be shared with all team members and will be a major boost to the morale of all executives and employees who continue to strive to provide a high level of service.Thank you again for letting me know how you feel and I hope to meet you with better service in the future.Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler
Best place to stay in Da Nang
Posted 16 Sep 2023 on HotelsAmazing facility and accommodating staff. Jennie went about and beyond with our requests. And Toan always greeted us with smiles. Definitely recommend
Breakfast buffet was amazing. Bar has good food and the seafood restaurant has a great atmosphere.
Easy access to the beach from the main pool
Comment from Hotel Management
17 Sep 2023 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin chào Soo-bin,Thank you so much for taking the time to leave a review of your recent stay at resort. We are delighted to see that you and your family had beautiful time with us. At Premier Village Danang Resort, we strive to provide pleasant stay for every guests. Please be assured that your comments have been shared with Jennie, Toan and the whole team. I am sure they will be happy to hear your kind words of recognition.We hope to have the opportunity to welcome you and your family again in the not distant future and do trust your stay with us will be both enjoyable and memorable than previous one.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler from San Jose
Posted 15 Sep 2023
Not a 5 star experience. We pay a lot for comfort and didn’t receive it. The AC in our bedroom didn’t work. We called for maintenance and they checked it, but we’re unable to fix it. It was so hot and very difficult to sleep at night. Our pool lights were also broken. We asked those to be fixed so we could relax and swim at night. They said they would fix but never did. We ordered cocktails at the pool and took them back to our room. 30 minutes later we had a staff member knocking on our door saying they needed the glass back. We didn’t even get to finish our drinks. It’s a beautiful hotel, but poorly maintained and poor service. I did not feel happy.
Comment from Hotel Management
17 Sep 2023 by Amy Tran (Mrs.)-Assistant Guest Experience Manager, Hotel Management
Xin chào Scott,Thank you for providing us with your valuable feedback relating to your recent stay. We are disheartened to learn that your stay at our resort did not live up to your expectations. Please rest assured that we will discuss your feedback which was brought up with related departments, review the current status and rectify in order to maintain the high standards that we strive to achieve.Please accept my apologies for the shortcoming. We truly hope you will give us the opportunity to welcome you again in a near future.With Premier regards,Amy Tran (Mrs.)-Assistant Guest Experience Manager
by A verified traveler
Posted 9 Aug 2023
Great resort with private pools. Service very good. I had an issue with my booking but it was quickly resolved by my personal liaison manager, Harry Minh Quan.
Comment from Hotel Management
12 Aug 2023 by Premier Village Danang Resort, Hotel Management
Xin chào Amit,Firstly, on behalf of entire team – I would like to express our thankfulness for choosing Premier Village Danang for your recent stay. It was a pleasure to have you as a valued guest. Moreover, we are so glad to hear that our heartist- Harry Quan was able to assist and make your stay more enjoyable.We appreciate your patience and look forward to welcoming you and your family back in the not-distant future.With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
by A verified traveler
Posted 23 Jul 2023
The villa was modern and well kept. Excellent customer service. Love that the villa has the private pool and the breakfast buffet was delightful, made our trip even more wonderful. It’s right on the beach with great location as you can walk around the areas, neighborhoods, and to nearby restaurants.
Avoid going to tourists trap restaurants and bars as prices are crazy high for what you’re getting. The customer service level at these places are way above the normal level that it made us felt very uncomfortable.
Comment from Hotel Management
24 Jul 2023 by Premier Village Danang Resort, Hotel Management
Xin chào,Dear Nikki,Thank you for taking the time to tell us about your experience at the Premier Village Danang Resort. It is an honor for us to have good reviews.We do appreciate the feedback and your thoughts on your stay. Look forward to welcoming you and your family back in the not-distant future.With Premier regards,
by A verified traveler
Posted 27 Jan 2023
It was a bit smelly in the rooms, and the bedding didn't seem fully dried.
Comment from Hotel Management
30 Jan 2023 by Premier Village Danang Resort, Hotel Management
Xin chao HyeKyung,Firstly, on behalf of entire team – I would like to express our thankfulness for choosing Premier Village Danang for your recent stay. Your comments regarding the villa rooms have been forwarded to our team for review and action in order to avoid recurrence. We appreciate your patience and look forward to welcoming you and your family back in the not distant future.With Premier regards,Sarah Pham (Mrs.)-Front Office Manager
