Ratings based on 797 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
The staff were very lovely. If you are a family, you need a Level room. They are very good. The beach is beautiful and the breakfast was very good. It’s an easy distance from the airport and the Marble Mountain is easy walking distance which was a really great way to spend a morning.
Comment from Hotel Management
7 Apr 2024 by Linh Le - Guest Experience Manager, Hotel Management
Xin chào Anna,Thank you for your wonderful feedback! We are delighted to hear that you found the staff lovely and enjoyed the Level room. It's great to know that you also loved the beautiful beach and delicious breakfast. We are glad that the proximity to the airport and Marble Mountain added to your overall experience. Please rest assured that the entire team is looking forward to having you back with us again soon for another great stay!Best Regards,Linh LeGuest Experience Manager
by A verified traveler from Montreal
Posted 22 Feb 2024
The staff are awesome regarding customer service.
Comment from Hotel Management
23 Feb 2024 by Linh Le Guest Experience Manager, Hotel Management
Xin chào Thanh Long,We greatly appreciate your outstanding review!It brings us immense joy to hear that our team made such a remarkable impact on your stay with us. Our staff takes pride in delivering exceptional service, and we are elated that they were able to enhance your experience at our resort.The staffs you mentioned are among the friendliest, most professional, and diligent individuals you will ever encounter. We will be sure to share your kind words with them. They will be delighted to know that their hard work has been recognized and valued.We hope to have the opportunity to welcome you back to our resort in the future.Warmest Regards,Linh LeGuest Experience Manager
by A verified traveler
Posted 18 Jan 2024
It's a great place to rest and recharge. Breakfast buffet options were plentiful and fresh. Staff are welcoming and helpful. The beach was clean but cannot be used because of high waves.
Comment from Hotel Management
25 Jan 2024 by Linh Le Guest Experience Manager, Hotel Management
Xin chào Tan,Thank you for taking the time to provide us with your honest review of your recent stay at our resort. Your feedback is incredibly valuable to us as we continuously strive to improve our services with each and every stay. We're delighted to hear that you enjoyed our breakfast at Sasa Restaurant.It brings us great joy to know that our team was able to provide you with exceptional hospitality and that you had a fantastic trip with us. We appreciate your kind words about our facilities and staff, and we will be sure to share your compliments with the entire team as they take great pride in their work.We look forward to having you as our guest again soon for another wonderful experience with us.Warmest regards,
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Linh Le Guest Experience Manager, Hotel Management
Xin chào HENGYUN,Thank you so much for choosing to stay with us and for your kind review! We are delighted to know that you had a great time with us here in Danang.Please rest assured we look forward to welcoming you back soon!Best Regards,
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Linh Le Guest Experience Manager, Hotel Management
Xin chào CHO AYE,Thank you very much for your kind review. The entire team is glad to hear that you enjoyed your stay with us and we are all looking forward to having you back with us soon. All the best wishes from Melia Danang Beach Resort,
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Linh Le Guest Experience Manager, Hotel Management
Xin chào Robert,Thank you very much for taking the time to review our resort. It would be our pleasure to welcome you back to Meliá Danang Beach Resort in the future for another memorable experience.Best Regards,
by A verified traveler from Newton
Posted 25 Dec 2023
I really must say, after all the resorts i have visited, the entire staff from front desk, to room cleaners, bar tenders, roaming staff, and especially the dining room staff, are all simply amazing. You can feel their sincerity in their voices when you are being helped. There is nothing fake about this property employees. "Good" people in general, will feel the experience in their hearts when they relax and just take it all in. Bless these people when they have to deal with rude, self centered, and people who think they are always entitled. They speak their language, if it is difficult for you to deal with and or understand, go somewhere else. Best resort by far that I have had the pleasure to stay at.
Comment from Hotel Management
30 Dec 2023 by Linh Le - Guest Experience Manager, Hotel Management
Xin chào Martin,Thank you so much for taking the time to share your exceptional experience with us! We truly appreciate your kind words and are delighted to hear that your stay at our resort was so memorable. We take immense pride in our dedicated and sincere staff members who go above and beyond to provide our guests with exceptional service. It's wonderful to hear that their warmth and sincerity resonated with you. We believe that genuine interactions can make a significant difference in creating a remarkable stay for our guests.It's unfortunate that some individuals may have displayed rude or entitled behavior during your stay. We do apologize for any inconvenience or disturbance that you encountered. We commend our team for their professionalism and ability to handle such situations with grace. We strive to create an environment where all guests feel comfortable and respected, regardless of their attitudes.Your kind words truly mean a lot to us, and we will make sure to pass along your appreciation to each member of our team. We are honored to have had the opportunity to serve you and provide you with an unforgettable experience. We sincerely hope to have the pleasure of welcoming you back to our resort in the future.Best Regards,Linh LeGuest Experience Manager
by A verified traveler
Posted 25 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Linh - GEX, Hotel Management
Dear GarettThanks very much for staying with us at Melia Danang Beach Resort and taking the time to share your experience with us. We are delighted to learn you have a wonderful stay with us.We looking forward to welcoming you back in the near future. kind regards Linh - Guest Experience Manager
by A verified traveler
Posted 12 Oct 2023
Some of the staff members were super helpful, polite and kind. Especially I would like to say thank to Ms Hang, Ms Jasmine and Mr Tan. These staff members made our stay more special.
The infinite pool is so beautiful and the beach has the most peaceful view I ever had. Every afternoon, we used the pool and it was the perfect way to finish up each day. We stayed 6 nights and every day the breakfast was full of variety selection. One thing I suggest to change is let the Grab drivers drop the delivery to the reception area especially when the weather is so bad.
Comment from Hotel Management
22 Oct 2023 by Linh Le - Guest Experience Manager, Hotel Management
Xin chào Kyoung Hwa,Thank you for choosing to stay with us during your vacation in Danang and for your kind review! We are delighted to hear that some of our staff members, including Ms Hang, Ms Jasmine, and Mr Tan, went above and beyond to make your stay extra special. It's wonderful that you enjoyed our beautiful infinite pool and peaceful beach views, and found it to be the perfect way to end each day. We appreciate your feedback regarding the Grab delivery and will definitely take it into consideration for improvement. We look forward to welcoming you back for another memorable stay in the future.Best Regards,Linh LeGuest Experience Manager
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Linh Le - Guest Experience Manager, Hotel Management
Xin chào TAI,Thank you very much for choosing to stay with us and especially for spending your time rating us. We are delighted to know that you had a great time at our beautiful resort.Please rest assured we look forward to welcoming you back in the near future.Best Regards,Linh LeGuest Experience Manager
