Ratings based on 360 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oxford
Posted 12 Apr 2024
Amazing little hotel with the most kind and lovely staff who are so happy to help customers, chat and make you feel at home. Convenient for old town, market, beach, lantern making, banana boats and tour pick ups. I enjoyed my stay so much I booked three extra nights.
by A verified traveler
A lovely stay!
Posted 4 May 2023 on HotelsWe really enjoyed our stay here. We had a lovely spacious room with a small outdoor courtyard, beds were really comfy and good shower pressure. Pool area is really nice, however did notice staff lacked a little attention to maintaining cleanliness (left over drink/food not removed for a long time, used towels left, and occasionally not recognising when fresh towels are needed for guests).
Breakfast was really good - good spread of western and Asian.
The hotel has bikes available to use which are much needed - around 10 minute cycle into Hoi An old town. The walk itself is around 30minutes.
The staff were really friendly to talk to and really appreciated them saying ‘welcome back’ everytime we returned to the hotel!
Would definitely recommend this hotel!
Comment from Hotel Management
5 May 2023 by Phuong Nga Nguyen - Sales Team, Hotel Management
Dear Oliver, Thank you so much for choosing us for your recent stay at Hoi An. With your max review score, we believe that you have had a pleasant stay overall.Thank you again for your recent stay and rating for us. Hope that we will be a place for your return stay in the near future. Warmest regards
by A verified traveler
Posted 17 Apr 2023 on Hotels
Lovely hotel
Comment from Hotel Management
17 Apr 2023 by Phuong Nga Nguyen - Sales Team, Hotel Management
Dear Jason, Thank you so much for choosing us for your recent stay at Hoi An. With your max review score, we beleive that you have had a pleasant stay overall.Thank you again for your recent stay and rating for us. Hope that we will be a place for your return stay in the near future. Warmest regards
by A verified traveler
Wonderful
Posted 13 Mar 2023 on HotelsLovely hotel staff and service. Place is also beautiful and looks just like the pics!
Comment from Hotel Management
13 Mar 2023 by Khanh Phuong - Director Of Sales, Hotel Management
Dear Zineddine , Warmest greetings from Hoi An Garden Palace Hotel.We are very glad that you had a good experience while staying at our hotel. We hope you will share it as a useful information for your friends and family when coming to Hoi An.We look forward to welcoming you back again.Best regards, Khanh Phuong - Director Of Sales
by A verified traveler
Posted 12 Mar 2023 on Hotels
Comment from Hotel Management
14 Mar 2023 by Khanh Phuong - Director Of Sales, Hotel Management
Dear Sally, Thanks you for stay with us. We are really looking forward to welcoming you back again.Thanks and best regards,
by A verified traveler
Good stay in Hoi An
Posted 25 Feb 2023 on HotelsOur stay was good, the hotel did allow us to check in early and kept our luggage after check out plus we where allowed to use the hotel park and rest area while waiting for our transport. Unfortunately, the Sauna and Steam bath were out of action due to leftover issues from COVID lockdown. Overall the start was good, the only thing not great was the breakfast as only western food was available.
Comment from Hotel Management
18 Mar 2023 by Khanh Phuong - Director Of Sales, Hotel Management
Dear Diana,Thank you for staying with us. We appreciate your opinion. We are trying to recover our services after Covid 19. We improved the breakfast by adding Asian dishes. Thank you for your honest feedback. We look forward to welcoming you back one again.Best regards,
by A verified traveler
Posted 14 Jan 2023 on Hotels
by A verified traveler
Posted 13 Nov 2022
😎
by A verified traveler
Posted 21 Jun 2022
Everything was how it was supposed to be
by A verified traveler
Posted 8 May 2022 on Hotels
