Ratings based on 560 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Staff go out of their way to please the guests. The location of the property has less food options nearby compared to 1km to 2km further south, so would need to catch Grab for quick trip down south for more food options. The downside to this hotel was the strong foul smell in the lobby for the six days we stayed there. It had gotten worse as the longer we stayed.
Comment from Hotel Management
15 Apr 2024 by Four Points by Sheraton Danang, Hotel Management
Dear JasonWe want to express our deepest apologies for any inconvenience you may have experienced during your recent visit. We truly understand how frustrating that can be, and rest assured that we take your feedback very seriously. Our leadership team has been informed of your concerns and we are taking the necessary steps to ensure that this does not happen again in the future. We are incredibly grateful for your feedback, and we hope to have the pleasure of providing you with the exceptional service you deserve on your next visit.
by A verified traveler
Posted 29 Mar 2024
Two main things I didn’t like.
First - the housekeeping didn’t clean my room until late afternoon (after 4pm).
Second - only hotel I’ve ever stayed at that made me wait to check out while they “checked” my room. That was highly insulting. I already had a card on file, so the “check” was unnecessary and a waste of my time.
Comment from Hotel Management
15 Apr 2024 by Four Points by Sheraton Danang, Hotel Management
Dear MichelleThank you for reaching out to us about your recent experience. We are terribly sorry that we did not meet your expectations and your comment was received by our team. We take this very seriously and would love to welcome you back for a better experience.
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
15 Apr 2024 by Four Points by Sheraton Danang, Hotel Management
Dear KennethThank you for taking the time to giving us a great review. It truly was our pleasure to know that you had a wonderful holiday with us. Each staff is looking forward to welcoming you and your loved ones back to our hotel again soon
by A verified traveler
Posted 24 Jan 2024
Overpriced hotel - room wasn’t clean (cleaners clean the room without shoes), service was terricle making us feel like we were intruders rather than guests, lifts always slow and we needed to wait everytime we left and came back - outside hotel is not the best beach and we needed to walk a distance to the proper beach. Much better hotels are available so don’t choose this one
by A verified traveler
Posted 11 Jan 2024
Great location just next to the beach. Friendly staff and nice roof top swimming pool
Comment from Hotel Management
12 Jan 2024 by Four Points by Sheraton Danang, Hotel Management
Dear MarkThank you very much for staying with us. We are truly happy to know that our service and hotel facilities met your expectations. The entire team hope that we may have the opportunity to welcome you back soon for another great stay.
by A verified traveler
Posted 3 Jan 2024
View from the bathroom. Enough space in the room. Friendly staffs.
Didn’t like people during breakfast.
Comment from Hotel Management
22 Feb 2024 by Four Points by Sheraton Danang, Hotel Management
Dear JunThank you for review about your recent stay. I am glad that you enjoyed your time at Four Points by Sheraton Danang. Each staff is looking forward to welcoming you back to our hotel again in the future.Warmest regards,
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Four Points by Sheraton Danang, Hotel Management
Dear ChioiThank you very much for choosing to stay with us and rating our service. It was our pleasure to know that you had a wonderful holiday, and we look forward to welcoming you back soon.Best regards,
by A verified traveler
I hope Hotel.com and hotel to be honest.
Posted 2 Jan 2024 on HotelsI made a reservation for $37 per day including dinner.
However, the hotel said it had not received a message from Hotel.com and only provided a breakfast buffet. And they told me to resolve this issue with Hotel.com. I also signed up for insurance. Please refund the difference of $21 x 3 days.
I made a reservation for a high floor with a view of the ocean, but they gave me a room 10th floor with a city view and a bit of the ocean. After a long time, I finally got a room on the 26th floor with a ocean view. I hope this doesn't happen again in the future.
Comment from Hotel Management
16 Jan 2024 by Four Points by Sheraton Danang, Hotel Management
Dear Ms Helen,Many thanks for taking the time to share your recent experience with us!We are truly sorry that your stay was not as you expected. On behalf of Four Points by Sheraton Da Nang, we always strive to deliver the best quality of service. Please rest assured that your feedback has been shared and taken wholeheartedly with our team for future improvements. Once again, we deeply apologize for your inconvenience. We look forward to having a chance to welcome you back so that we could serve you with our best hospitality. Sincerely,
by A verified traveler
Good position
Posted 31 Dec 2023 on HotelsNice position for the beach, we did not enjoy the best of weather so we spent a lot of time in taxi's going into town. Not expensive. Hotel staff etc are very helpful and professional. Our onlycritisim were the the lifts for 36 floors and as there are only 4 geting up and down to breakfast in the morning could be difficult. But once again a good hotel.
Comment from Hotel Management
12 Jan 2024 by Four Points by Sheraton Danang, Hotel Management
Dear BrianThank you for sharing your feedback with us. We are happy to know that we treated you to a wonderful stay through all of our distinctive elements; room facilities, helpful and professional service provided by our staffs. Also we sincerely regret that there still disadvantage exists regarding to slow lift but we believe it would positively contribute to our hotel's future improvement. We all look forward to welcoming you back to Four Points by Sheraton Danang, where we would have chance to create another satisfying and memorable stay for you.Best regards,
by A verified traveler
Posted 19 Dec 2023
Free bicycle rental
Comment from Hotel Management
22 Dec 2023 by Four Points by Sheraton Danang, Hotel Management
Dear Eng BoonThank you for staying with us ! We are glad that you enjoyed your time at Four Points by Sheraton Danang. Each staff is looking forward to welcoming you back to our hotel again in the future.Warmest regards
