Ratings based on 70 Verified Reviews

3.7 out of 5
70% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Da Nang

Posted 31 Aug 2019
Warning does not look like photo. Dirty bed. Sheets had hair from previous occupants. Toilet was not cleaned. Toilet still dirty with poop stains. Bathroom stunk like someone just pooped. Room falling apart. No one spoke English. Really rude staff. They were sleeping behind counter when we arrived. Scared me they jumped up. We booked 2 doubled beds and paid extra and they put us in two single beds saying they don’t see what Expedia confirms for book rooms though on Expedia it said guaranteed room. Only one outlet worked in room, the rest were broken. The AC worked but did not have cold air, only cool air. Also no toilet paper provided so expect to bring your own. City view means you hear cars from street but any view blocked by large tree. Horrible experience. Review were positive, but probably fake reviews. Also taxi couldn’t find property to drop us off, circled around 4 times. Apparently really doesn’t show up on their gps. When we complained of room, they just smiled and shook head. Lol
2 out of 5
by A verified traveler

Posted 30 May 2019 on Orbitz
Not worth for the price of two star hotel. Carpet is dirty and room is not update
4 out of 5
by A verified traveler

Posted 31 Jan 2019
Tidy modern hotel with nice helpful staff. I would happly stay there again
5 out of 5
by A verified traveler from Singapore

Hoi An BT Homestay on 12/13 Jan

Posted 13 Jan 2019 on Hotels
Good experience stayed in homestay which the owner is friendly and provide local place of interest.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jan 2019
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Sep 2018 on Orbitz
3 out of 5
by A verified traveler

Posted 18 Sep 2018 on Orbitz
Room was smaller than what expected on pictures. Some staff very nice, some didn’t. Location is wonderful.
3 out of 5
by A verified traveler

Ok

Posted 12 Apr 2018 on Hotels
It was ok.First impression was service was mediocre but staff made an effort to be more friendlier
Comment from Hotel Management
12 Apr 2018 by sales, Hotel Management
Thank you for your sincere suggestions. We will improve the quality of our services and improve the skills of our employees. Have a nice day!
4 out of 5
by Nguyen

Posted 8 Nov 2017 on Hotels
Comment from Hotel Management
21 Nov 2017
Firstly, our hotel would like to thank you for choosing Flora Hotel for your family holiday. We would like to thank you for your valuable comments. We will try our best to bring the hotel service better and hope to have chance to serve you next time.
5 out of 5
by Good hotel from Danang

Good Hotel, Good location

Posted 5 Apr 2017 on Hotels
I have chosen this hotel for its location, very center, pretty close to my family and close enough from the airport. What would you expect for this cheap price, much more than good enough with very friendly and helpful staff.
Comment from Hotel Management
11 May 2017
We would just like to thank you very much for staying with us here at Flora Hotel & Residence We hope you had a great time here and that you enjoy the rest of your trip in Vietnam. We wish you all the very best and hope that we get the chance to see your family here again soon. Big hug from Flora Hotel & Residence!
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