Ratings based on 386 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
We stayed in the lagoon view villa and could bird watch from the pool deck. There were kingfishers, bee eaters, jacanas, egrets and many other birds that came around.
The pool was delightful and the perfect temperature. Using the bikes to get around the resort was fun. The beach is huge with very few people.
Comment from Hotel Management
22 Apr 2024 by Franck Rodriguez, Hotel Management
Dear William,Thank you for choosing Banyan Tree Lang Co and sharing your incredible feedback here. We hope to welcome you back soon to our little paradise.Best regards,Franck RodriguezArea General Manager
by A verified traveler
Posted 6 Apr 2024
The beach view villa, with pool and jacuzzi was amazing. A very relaxing holiday. The staff were very attentive. The beach is a vast stretch of sand with a nice wavey sea, still quite safe for bathing. A fabulous location. Very nice to have Vietnamese restaurants but we would have liked more choice. The Azura did provide an Italian menu but it was quite limited.
Comment from Hotel Management
8 Apr 2024 by Franck Rodriguez, Hotel Management
Dear Clive,We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences for your recent visit to the central of Vietnam. Thank you for sharing great reviews of villa design, hotel location and dining options. We do hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager
by A verified traveler
Posted 24 Jan 2024
Comment from Hotel Management
31 Jan 2024 by Franck Rodriguez, Hotel Management
Dear Chi Lon, Thank you for sparing your valuable time to share with us this awesome review. We do look forward to welcoming to back at Banyan Tree Lang Co in the near future should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager
by A verified traveler from Ovar
Posted 21 Jan 2024
The property truly shines amidst a backdrop of breathtaking nature, meticulously landscaped gardens, and a pristine beach. The staff exhibited exceptional promptness and friendliness throughout our stay. Celebrating my birthday there was made unforgettable by the thoughtful surprises they orchestrated during the day.
However, there were some notable lapses in attention to detail. Upon entering our villa, a strong damp odor greeted us, and the white wine served was barely chilled in all restaurants. The main bar, while elegantly designed, oddly featured a large screen playing Netflix at a volume reminiscent of a local pub, which seemed out of place for a luxury hotel. To add to the culinary letdowns, the expensive pizza at the Italian restaurant left much to be desired, falling below the quality of even frozen options found in local supermarkets. We raised our concerns, and the restaurant kindly removed it from our bill.
Perhaps the most puzzling experience was being charged for a flimsy cloth washbag containing hotel amenities like a toothbrush and haircomb. It left us wondering how such bags could be reused.
In conclusion, our stay was enjoyable, but it could have easily transitioned from great to exceptional had these seemingly small yet important details not detracted from the overall experience, especially given the premium price tag.
Comment from Hotel Management
23 Jan 2024 by Franck Rodriguez, Hotel Management
Dear Bruno, Thank you for letting us know your experience and taking the time to comment on your observations in such a detailed and constructive manner. We have taken well note all the mentioned above to ensure we learn from our mistake and make it in line with the Banyan Tree service culture that we are striving for. Once again, it was a great pleasure to have you with us and we hope this experience will not impair your trust in Banyan Tree and give us an opportunity of welcoming you back to show you our improvements. Best regards, Franck Rodriguez Area General Manager.
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Franck Rodriguez, Hotel Management
Dear Chioi,Thank you for sharing such amazing review on Banyan Tree Lăng Cô. We hope to welcome you back soon, for some more lifetime experiences!Best regards,Franck RodriguezArea General Manager
by A verified traveler
Posted 26 Dec 2023
The place was one of the best resorts I have been to. The 3 bedroom villa had the best view. The service and attention to detail was excellent. In particular Bich took excellent care of us.
Comment from Hotel Management
27 Dec 2023 by Franck Rodriguez, Hotel Management
Dear Shane,Thank you for sharing such wonderful words on Banyan Tree Lang Co and your kind appreciation to our passionate staffs whose excellent services succeeded in gaining your impression. We hope to welcome you back to Banyan Tree Lang Co soon, for some more lifetime experiences.Best regards,Franck RodriguezArea General Manager.
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Franck Rodriguez, Hotel Management
Dear Chee Cheung, Thank you for your excellent review on the recent stay. We do look forward to welcoming to back at Banyan Tree Lang Co soon should your travels ever bring you back to Central Vietnam. Best regards,Franck RodriguezArea General Manager.
by A verified traveler
Posted 23 Nov 2023
My wife and I fully enjoyed the stay here with the kind care of Phung who took good care of all our needs and request. A good sanctuary to relax. Love the Champagne breakfast to kick start our day.
Comment from Hotel Management
30 Nov 2023 by Franck Rodriguez, Hotel Management
Dear KAIJIE VICTOR,Thank you for your wonderful comment on the recent stay at Banyan Tree Lăng Cô. We are delighted to know that you experienced a pleasant stay with our hotel services.Hope to welcome you back for another memorable stay.Best regards,Franck RodriguezArea General Manager.
by A verified traveler from Crawley Down
Posted 3 Nov 2023
Great service - fabulous accommodation (hill side villa pool with ocean view of the bay)
Comment from Hotel Management
4 Nov 2023 by Banyan Tree Lang Co, Hotel Management
Dear Martin, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
4 Nov 2023 by Banyan Tree Lang Co, Hotel Management
Dear Laurence, We are delighted that you stayed at Banyan Tree Lang Co recently and had some remarkable experiences with us. Thank you for sharing your experiences of your holidays, and hope to welcome you back soon. Best wishes,Franck RodriguezArea General Manager
