Ratings based on 994 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 23 May 2024
Had an amazing time, staff friendly and helpful
by A verified traveler
Posted 17 May 2024
This hotel is in a great location if you’re looking to stay around the historic center/Plaza de Armas. You can walk easily to many museums, restaurants, and parks. The hotel staff are very friendly and helpful, and the breakfast buffet and the hotel restaurant are both wonderful.
Comment from Hotel Management
17 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Jerika,We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
23 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 16 May 2024
Super close to Plaza de armas so you're able to go back to nap. Laundry is near by, wifi is super strong. Check in and out is very easy and the lobby is beautiful. My only bad experience is that the front staff said I was too early to check in (which I was) but if I signed up for the hotel loyalty program, I could go in my room earlier. Problem was, my friend was already checked in and in the room. So I declined and asked to just go up. He said I couldn't LOL. Not sure if it was a language barrier thing but I asked him to check with his supervisor and they eventually let me go up. Otherwise, the staff was very helpful and kind. I would definitely come back
Comment from Hotel Management
23 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Gary,Thank you for taking the time to tell us about your experience at the Novotel Cusco. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Eric,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 14 May 2024
Great Breakfast, Great location, helpful staff, beautiful indoor courtyard where you can just chill,
Comment from Hotel Management
15 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Belen,We very much appreciate your comments regarding your stay at the Novotel Cusco.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 9 May 2024
Excellent service and location
Comment from Hotel Management
15 May 2024 by Juan Tapia - Gerente General, Hotel Management
Prezada Michelle,Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve.Atenciosamente,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Wendy,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
by A verified traveler
Posted 2 May 2024
The service n food staffs are excellent.
Comment from Hotel Management
7 May 2024 by Juan Tapia - Gerente General, Hotel Management
Dear Nam,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Juan Tapia LagunaGeneral ManagerNOVOTEL CUSCO
