Ratings based on 125 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Nice breakfast included in our reservation. The hotel has an impressive collection of acient pottery and textiles. Very conveinient to center city.
by A verified traveler
Posted 13 Jun 2024
Tolles Hotel & Zimmer aber leider unfreundliche Mitarbeiter. Wir haben einen Transfer vom Busbahnhof zum Hotel bestellt und das Taxi ist nie gekommen.
Das Zimmer und die Lage allerdings spektakulär. Auch das Frühstück sehr lecker!
Comment from Hotel Management
14 Jun 2024 by Larissa , Hotel Management
Estimado Huésped.Muchas gracias por su visita, ha sido un gusto atenderlos.Nos disculpamos por los inconvenientes.
by A verified traveler
Posted 25 May 2024
Water to drink, you have to buy
by A verified traveler from Miami
Posted 16 May 2024
Este hotel nos encanto, el personal de hotel muy amable y servicial, sin dudas muy bien ubicado. El ambiente y decoración del lobby espectacular, claro si volvemos a Cusco nos encantaría volver a este Hotel.
Comment from Hotel Management
29 May 2024 by Larissa , Hotel Management
Muchas gracias por su visita, ha sido un gusto atenderlos.
by A verified traveler
Posted 12 May 2024
Is a very convenient hotel, near Plaza de Armas. In a safe area, specially if you are traveling alone.
Just make sure that you are not place in a rooms that face that street because is very noise and not good for resting.
Comment from Hotel Management
29 May 2024 by Larissa , Hotel Management
Muchas gracias por su visita
by A verified traveler
Posted 9 May 2024
We arrived at 1130pm and was hoping to extend stay to 2 days due to late flights , the staff said we need to check out at 9am coz they were full , we had to change hotels due to that we had to go to the streets and find another hotel in a city we have never been
Comment from Hotel Management
10 May 2024 by Larissa , Hotel Management
Estimada Sra. Neriza Lamentamos mucho su desición. Nuestros horarios de check in y check out estan publicados., tal ves no tomó en cuenta al momento de hacer su reservación.
by A verified traveler from Vista
Posted 17 Apr 2024
Lovely hotel and staff. The first floor is flooded with Inca artifacts and stories.
Comment from Hotel Management
17 Apr 2024 by Larissa , Hotel Management
Muchas gracias por su visita. Ha sido un gusto atenderlos.
by A verified traveler
Posted 14 Apr 2024
Good central location, but honking horns all night
Comment from Hotel Management
29 May 2024 by Larissa , Hotel Management
Gracias por su visita.
by A verified traveler
Posted 25 Feb 2024
Caring and compassionate from the doorman to the front desk and cleaning staff. My wife had a medical issue and the staff immediately assisted her needs. They also helped fix mistakes the travel agency had made in the booking. I can’t say enough good things about the hotel experience. It was the best part of our travel experience.
Comment from Hotel Management
26 Feb 2024 by Larissa, Hotel Management
Dear GuestThank you very much for your visit., it was a pleassure attendin you. Hoping see you again.
by A verified traveler
Posted 28 Jan 2024
The staff were all very friendly and helpful. We especially enjoyed the breakfast options and that tea was available all day!
Comment from Hotel Management
28 Jan 2024 by Larissa , Hotel Management
Thank you very much Mrs. Elaine.It is very important for us.
