Ratings based on 245 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
I enjoyed my stay at Hotel & Mirador Los Apus
Comment from Hotel Management
6 Jun 2024 by Antoine Hamel, manager, Hotel Management
Dear Tianyu, Thank you very much for shating your experience with us!!Have a nice evening!!
by A verified traveler
Posted 3 Jun 2024
Very good location and the staff was super nice and helpful.
Comment from Hotel Management
3 Jun 2024 by Antoine Hamel, general manager, Hotel Management
Dear Adriana,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our convenient location, three blocks away from the main square (Plaza de Armas), in the artistic neighborhood of San Blas, and found our staff to be nice and helpful. Your kind words mean a lot to us and motivate our team to continue providing excellent service.We hope to welcome you back to our hotel in the future!Best regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Antoine Hamel, manager, Hotel Management
Dear María, thank you very much for your recent visit in Cusco and for sharing your experience with us!!Have a nice trip back home :)
by A verified traveler from Toronto
Posted 22 Apr 2024
The staff were very helpful. They spoke English and made special effort to accommodate our schedule for breakfast.
Comment from Hotel Management
13 May 2024 by Antoine, Hotel Management
Dear Richard,Thank you for your kind words! We're delighted to hear that our staff's efforts to accommodate your schedule for breakfast made your stay more enjoyable. We strive to provide excellent service and ensure that our guests feel comfortable during their time with us. If you have any future plans to visit, we would love to welcome you back!Best regards,Antoine HamelGeneral Manager
by A verified traveler from Toronto
Posted 16 Apr 2024
Staff were super. They were very helpful with getting us settle in and familiar, as this was our first visit. The bed was veey comfortable. The breakfast was good and included local fruit. We will stay here again.
Comment from Hotel Management
16 Apr 2024 by Antoine, Hotel Management
Hello Richard,Thank you for taking the time to share your experience with us! We are delighted to hear that our staff made your first visit enjoyable by assisting you in getting settled and familiar with our hotel. It's great to know that you found the bed very comfortable and enjoyed the breakfast, especially the local fruits.We are looking forward to welcoming you back for another stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. See you soon!Best regards,
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Antoine, Hotel Management
Dear Robert,We know you had many alternatives for your stay in Cusco! Thank you very much for choosing us and for this great review :)Have a nice evening!
by A verified traveler
Posted 24 Feb 2024
The hostess when we arrived was very nice and helpful- I think her name was Elena
Comment from Hotel Management
26 Feb 2024 by Antoine, Hotel Management
Dear Robert,Thank you very much for taking the time to share your experience with us! We're thrilled to hear that our hostess, Edith or Rocío, made a positive impression during your visit. Providing exceptional service is at the heart of what we do, and we're delighted that her warmth and helpfulness enhanced your experience with us. We'll be sure to pass along your kind words to her.We look forward to welcoming you back soon!
by A verified traveler
Posted 26 Dec 2023
We loved laying in bed and staring up at the unique ceiling as well as enjoying the balcony view of the street below. Breakfast was delicious and everyone we met was friendly. Rooftop patio view was amazing!
Comment from Hotel Management
28 Dec 2023 by Antoine, Hotel Management
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the unique ceiling and balcony view from your room—it's always wonderful when guests appreciate the little details that make a stay special. Our team is delighted to know that you found breakfast delicious and that the friendly atmosphere left a positive impression. And yes, the rooftop patio view is indeed breathtaking! We hope to welcome you back for another memorable experience in the future. Safe travels!
by A verified traveler from Fort Lauderdale
Posted 1 Dec 2023
The hotel is a nice authentic boutique-style hotel with Peruvian flair, conveniently located in the historic district of Lima (where you want to be). You can walk to the town square/cathedral center in less than 10 minutes. The rooms are nice. They offer free airport pickups (through an independent taxi company), which failed to show up in my case, but they more than made up for it by upgrading my room to a bigger size and offering me the free taxi service to the airport on departure day. The lady at the reception is nice and fluent in English, the man there is quite slow and his English is quite limited; so checkin and check was rather slow. On the plus side, they offer freshly brewed coca-tea upon arrival time to help you with possible altitude sickness (although the tablets you can buy work better ;-)
Comment from Hotel Management
2 Dec 2023 by Antoine, Hotel Management
Thank you for taking the time to share your detailed feedback! We're delighted to hear that you enjoyed our authentic boutique-style hotel with a Peruvian flair and a convenient location in Cusco's historic district. We apologize for any inconvenience with the airport pickup, but we're glad that we could make up for it with a room upgrade and complimentary taxi service to the airport on departure day. Your comments about the staff are noted, and we will work on improving the check-in and check-out process. We appreciate your recommendation about the coca-tea and altitude sickness relief. We hope to welcome you back soon for an even better experience. Safe travels!
by A verified traveler
Posted 21 Oct 2023
Great hotel. The staff are amazing and personable. We arrived and they had a cake and wished my spouse happy birthday. They have talented and friendly staff that go the extra mile. The hotel also has a nice deck to look over Cusco. The hotel is a great deal and my wife and I hope to stay there again.
Comment from Hotel Management
21 Oct 2023 by Nestor, Hotel Management
Dear John,Thank you so much for taking the time to share your wonderful experience at our hotel! We're thrilled to hear that you had a great stay and that our staff could contribute to making your spouse's birthday special.It warms our hearts to know that you found our team amazing and personable. Birthdays are indeed special, and we're delighted to have been a part of the celebration by surprising you with a cake. We believe in going the extra mile for our guests, and it's fantastic to hear that you felt our team's talent and friendliness.We're glad you enjoyed the view from our deck overlooking Cusco—it's always rewarding to provide a serene and memorable atmosphere for our guests. Your kind words mean a lot to us, and we can't wait to welcome you and your wife back for another great stay. Please let us know if there's anything specific you'd like for your next visit, and we'll do our best to make it happen.Safe travels, and we look forward to hosting you again soon!Warm regards,Los Apus Hotel & Mirador Team
