Ratings based on 12 Verified Reviews
4.3 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Bit far from historic center, noisy area
Posted 27 Sep 2017Our experience was not great. The hotel advertised free transportation between the hotel and the airport, but this is not the case and they simply direct you to take a taxi. Our room was very clean, however things were not well organized: on going downstairs for breakfast the first morning, the young man at the front desk did not understand us due to the language barrier, and then scrambled to put some buns on a plate and hot water for tea once it was understood that we wanted our included "breakfast". On our third night there, the same clerk in the lobby was blasting a soccer game at full volume until midnight. As we were leaving the following morning at 5 am for a trek, this was extremely unpleasant. The price was reasonable, but we clearly would have spent more to stay at a better place. For the most part we were the only guests at this hotel.
Comment from Hotel Management
6 Oct 2017 by Jannet, Hotel Management
Thank you very much for your comment. The transport is not included in the price, I do not know where it is published, but we will review it! As for the staff and the breakfast we will try to improve. Thank you very much for your stay.
by A verified traveler from canada
Book elsewhere. There are many better options
Posted 10 Sep 2017Booked this hotel because of the positive reviews. It was awful. The walls are paper thin and we heard the receptionist watching tv until 2am on the first night and loud music and a child crying the second night. We were told there would be a free airport shuttle when it was booked and then was told it was an extra cost. The breakfast that was included was essentially stale bread and hot water for tea. There are hundreds of hotels in Cusco that would be much better. We would have loved to stay somewhere else but could no longer cancel. Save yourself the trouble and go somewhere else.
Comment from Hotel Management
6 Oct 2017 by Jannet, Hotel Management
Thank you very much for your comment. The transport is not included in the price, I do not know where it is published, but we will review it! As for the staff and the breakfast we will try to improve. Thank you very much for your stay.
by Stephen
Awesome Hotel
Posted 15 Aug 2017 on HotelsGreat hotel for the price and very close to the main tourist attractions I would recommend Andina inn to any traveler.
Comment from Hotel Management
20 Aug 2017
Thank yo so much for your coments Mr. Stephen. See you soon!
by Dale
We won't go back. There must be better options.
Posted 2 Jun 2017 on HotelsThe rooms were freezing. The service was different. Even though I speak Spanish I would make requests and they would often look at me as if I was speaking another language. The breakfast was basically non-existent. It isn't really in a very welcome area. The WIFI doesn't really work. And when we needed to leave for our plane it took about 30 minutes to pay for our room, so we had to zoom to the airport. The only positives would be they have thick blankets on the beds (because the rooms are so freezing) and the have very hot water.
by elle666 from Location was handy to the city & airport being only a short taxi ride to both.
Overall ok, but definitely better available
Posted 30 May 2017 on HotelsWifi did not work in the room... Hot water was intermitent at best, which after a six day trek was VERY disappointing to say the least!!! The extra pillow requested (due to a neck injury) was not supplied & not provided when asked... There was no lighting on the whole floor when we arrived, so had great difficulty finding our room & gaining access in the dark... There were no hangers supplied in the wardrobe... However that all being said, the bed was comfortable, the room & bathroom was a good size, & the shower had ok water pressure... There are better options available for the same price in Cusco though!
by chee
Posted 14 May 2017 on Hotels
no heat, but close to bearman restaurant. you can eat for $2 for dinner!
by A verified traveler
Cheap hotel slightly outside the centre.
Posted 8 Oct 2016 on HotelsIt was difficult to find initially as the hotel does not have a sign with it's name on it. The staff are pleasant and speak limited English. Rooms are comfy. Did not get to have breakfast as left very early in the morning.
Comment from Hotel Management
4 Dec 2016 by General Manager, Hotel Management
Thank you very much for your comment, this allows us to improve every day!
by A verified traveler
Posted 19 Sep 2019 on Hotels
Comment from Hotel Management
2 Oct 2019 by Jaqueline, Hotel Management
Agradecidos por su visita y muchas gracias por sus comentarios, eso nos ayuda a mejorar, siempre los esperamos con los brazos abiertos.
by Alexandro
excelente hostal lo recomiendo
Posted 16 Apr 2017 on Hotelsexcelente la atencion, buen desayuno, habitaciones limpias y muy buena dispocición de todo el personal
by RICARDO
Posted 10 Jan 2017 on Hotels
MUY BUEN SERVICIO , muy amables las personas que trabajan
Comment from Hotel Management
19 Jan 2017 by General Manager, Hotel Management
Muchas gracias por sus comentarios Sr. Ricardo, fue un gusto tenerlos como huéspedes, saludos a su esposa y sus hijos. Espero verlo en otra ocasión.
