Ratings based on 662 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The receptionist has bad customer relations skills. After two plane rides we had landed in Cuzco and the taxi from the airport could not take us all the way. He dropped us (two adults and two kids under 10) off 2 km away from the hotel apologizing for the festival traffic and making us walk with 4 backpacks and 3 suitcases the remaining distance.
I arrived in the hotel, they had 0 customers. The lady at the desk did not even stand up and greet us. Then, we got our key and went to the room. I cooled down (from sweating) and went back to chat with her. Two weeks prior I sent them an email for a hotel pickup. I showed her the email, she looked on her computer but didn’t tell me if it was there or not. I also called Expedia, spoke to them and asked if they could also send an email in Spanish, to which they did and cc’d me in. In addition, also tried calling the hotel phone number the day before the flight and the moment we got off the airplane. I showed her my call history and she said her phone is fine but did not ring. Even pointing at it. Two reasons I chose the hotel, airport shuttle and free breakfast. That was my filter results. The receptionist denied getting any email or calls and also said they would never offer an airport shuttle. I stayed calm despite her being not just firm but skeptical of me. I then asked where the nearest food was that my son needed just a snack and she just said the square and pointed out the door.
by A verified traveler
Posted 14 Jun 2024
Our room had NO WINDOWS, and we were charged extra for a makeup stain on a towel. The WiFi also did not reach our ground floor room, and beware that your mobile data may not work inside the room either.
Minor pros: The courtyard was nice and the breakfast was serviceable.
The high reviews on this property are confounding. Stay elsewhere. We enjoyed our stay at Wyndham Costa del Sol Cusco MUCH MORE.
by A verified traveler
Posted 13 Jun 2024
It is a nice property, the check in staff were helpful and professional.
by A verified traveler
Posted 13 Jun 2024
Liked the overall property features: Good breakfast with great coffee, nice courtyard, free water and tea service. Very nice and helpfull sraff.
Wifi did not work all the time and the radiator was not on all night/early mirning.
Comment from Hotel Management
13 Jun 2024 by Tambo del Arriero, Hotel Management
Dear MiroslavaThank you very much for sharing your experience at our hotel. Rest assured, knowing your impressions is very important to our entire team.We are glad to know that you were satisfied with the facilities. Without a doubt, it is essential that service standards are met to create excellent travel experiences.We hope you can give us a new opportunity to serve you soon.On the other hand, rest assured that we will take all your comments on the matter into account.
by A verified traveler
Posted 10 Jun 2024
Walking to plaza de Armas didn’t feel safe
Everything else was perfect
Comment from Hotel Management
10 Jun 2024 by Tambo del Arriero, Hotel Management
Dear WaleskaThank you for taking a few minutes of your valuable time to share your experience with us. Our team strives every day to make each guest have a memorable stay, so we are happy to know that, in general, your experience has been satisfactory and that you liked the service provided by our staff. Thank you and we hope to welcome you again on a future stay.
by A verified traveler
Posted 5 Jun 2024
goods: very clean
bathrooms are beautiful
staff are super friendly
great breakfast
good location
Cute looking hotel
needed improvement:
very slow internet connection, disconnect easley
walls are very thin can hear whole conversation of my neighbors
I know its an old building but lots of random noises, like the heater. Having to go to bed early for tours and random very loud noises wake you up, not good.
But for the price I still think this place is good overall. I stayed here 5 nights total.
Comment from Hotel Management
10 Jun 2024 by Tambo del Arriero, Hotel Management
Dear Marjorie AnnThank you very much for sharing your experience at our hotel. Rest assured, knowing your impressions is very important to our entire team.We are glad to know that you were satisfied with the facilities. Without a doubt, it is essential that service standards are met to create excellent travel experiences.We hope you can give us a new opportunity to serve you soon.On the other hand, rest assured that we will take all your comments on the matter into account.
by A verified traveler
Posted 3 Jun 2024
Excellent, very helpful staff.
Breakfast was excellent. Walkable to everywhere. I would definitely stay here again.
Comment from Hotel Management
3 Jun 2024 by Tambo del Arriero Hotel Boutique, Hotel Management
Dear guest,We thank you for taking the time to rate your experience and share your comments, we are very pleased to know that everything was to your liking, we hope to return soon!
by A verified traveler
Posted 1 Jun 2024
The staff was not friendly, bedding was terrible, wasn’t very clean. We left the next morning
Comment from Hotel Management
3 Jun 2024 by Tambo del Arriero Hotel Boutique, Hotel Management
Dear KathrynWe are very sorry that your stay was not to your liking. Our main goal is to make our guests feel at home. On behalf of all employees, we apologize for any bad times you may have experienced. The necessary measures will be taken to ensure that this situation is not repeated.We hope to welcome you again in the not too distant future and show you that we can do better.
by A verified traveler
Posted 31 May 2024
Overall great experience. Wonderful staff, amazing breakfasts, comfy beds and accommodations. It was a little noisy at nights with dogs barking (I think there were dogs somewhere in the actual hotel!) and street noise as the windows open to the street on some sides and have very little insulation. The showers were just OK and sometimes also ran out of hot water. The drinking water station needs refilled more frequently, it was consistently empty when we needed to fill bladders or bottles.
Comment from Hotel Management
31 May 2024 by Tambo del Arriero Hotel Boutique, Hotel Management
Dear JoshuaThank you very much for sharing your experience at our hotel. Rest assured, knowing your impressions is very important to our entire team.We are glad to know that you were satisfied with the facilities. Without a doubt, it is essential that service standards are met to create excellent travel experiences.We hope you can give us a new opportunity to serve you soon.On the other hand, rest assured that we will take all your comments on the matter into account.
by A verified traveler
Posted 27 May 2024
Great hotel for price. Perfect location. Spacious room.
Comment from Hotel Management
28 May 2024 by Tambo del Arriero Hotel Boutique, Hotel Management
Deat KyleThank you very much for your opinions, which motivates us to continue giving our best effort every day. We hope to have his presence again on a future stay.
