Ratings based on 990 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Springfield
Posted 16 Jun 2024
This is a fabulous property, maybe the best I’ve ever been to, and I’ve seen a few. VERY. courteous and helpful staff. Great location to walk around. And an absolutely beautiful and unique building in a former monastery. The courtyard was open, friendly and peaceful, I did my morning coffee and afternoon tea there. I can’t say enough nice things, if I ever come back to Cusco, I’ll definitely stay here.
by A verified traveler
Posted 4 Jun 2024
Wasn’t given my free pisco, room was in basement
by A verified traveler
Posted 3 Jun 2024
This is the perfect location for site seeing and dining. Everything is within walking distance and the restaurants are fantastic.
The hotel is clean, quiet and the staff is very helpful.
Take the free Pisco Sour class!
by A verified traveler
Posted 26 May 2024
I could not be more impressed with this hotel. I chose JW Marriot in Cusco to celebrate my successful proposal with my now fiance. This hotel absolutely blew our minds and surpassed any expectation we had for hotels! I now have a new standard for what a hotel should be. The property is perfect, it's so clean I would have no trouble eating off the floor and our room was fantastic. The spa is beautiful, the food was excellent and the drinks were superb. All that being said, the absolute best part of our stay here was the staff. Every single person we interacted with were kind, attentive, and went far above and beyond what we would expect from them. They seemed genuinely happy to do their job and i cannot praise the staff enough for makimg our celebration so wonderful and special. We will never forget our stay at this hotel. The only thing that we were a little sad about was that the massage staff was booked out through the weekend so we were not able to secure an appointment for a deep tissue massage after our grueling 8 day hike through the Andes. I suppose that might be because they are also great at their jobs like the rest of the staff. Thank you soooo much for an experience we will never forget!!
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 8 May 2024
Beautiful hotel. Excellent food. Great staff.
by A verified traveler
Posted 4 May 2024
Excellent
by A verified traveler
Posted 1 May 2024
Will stay again if there is a chance in the future.
by A verified traveler
Posted 1 May 2024
Very professional!
by A verified traveler
Posted 30 Apr 2024
Loved the place.
