Ratings based on 965 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Pros: The location is incredibly convenient, nestled next to the I-280 at De Anza. Staff were pleasant and helpful, especially when we needed to change rooms from the third floor to the ground floor to minimize walking. Inexpensive nightly rate. All areas are clean, except for the carpet.
Cons: The building feels old. Stained carpet in the lounge area (where breakfast is served), elevator out of service. Fountain and pond look unkempt. Breakfast consisted of coffee, juice, boiled eggs, breads and cut fruit, with some boxed cereals and yogurt, together with single-serve packets of peanut butter and cream cheese. No bagels to go with the cream cheese, and neither of the two toasters worked, so no toast.
Summary: I would stay again, with appropriately moderated expectations, but this is not a place to invite or entertain family/friends.
by A verified traveler
Posted 29 Apr 2024
Elevators were undergoing repairs but we were never notified. Only option we were given was a 4th floor room and when asked for a room on a lower level we were told that the the 4th floor was the only option even though the parking lot was had few vehicles in it.
Comment from Hotel Management
1 May 2024 by Area Hotel General Manager, Hotel Management
Dear Maria, Thank you for the feedback. We are sorry for the miscommunication you had regarding our elevators and the inconvenience this caused. We would like to share that detailed information is provided on our hotel's website. We appreciate your patience while we are upgrading our facilities for a better experience. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Kind regards, Claudio Bono,Area Hotel General Manager
by A verified traveler
Posted 28 Apr 2024
Check-in was a breeze because the hotel had texted us earlier to supply the customary information. One disappointment was that we were registered for a third floor room, but the elevator was out of commission. Which meant lugging our stuff up 3 floors. The desk clerk offered to help, and my macho self could not accept. We did not have so much stuff anyway. Tomorrow the hotel will move us to a room on the first floor.
Comment from Hotel Management
1 May 2024 by Area Hotel General Manager, Hotel Management
Dear Charles, It was a pleasure hosting your recent stay at The Cupertino Hotel. We are happy you loved our efficient check-in service. However, we are sorry for the temperoray inconvenience caused due to the elevators. We value your patience in this matter. We hope you choose us again the next time your travels bring you this way.Kind regards, Claudio Bono,Area Hotel General Manager
by A verified traveler
Posted 27 Apr 2024
The pool was dirty and im a big breakfast person and all they served was toast and yogurt!? Come on now
Comment from Hotel Management
29 Apr 2024 by GENERAL MANAGER, Hotel Management
Dear Manuel, Thank you for your recent stay at our hotel. Please note that the pool is constantly serviced and not dirty. Breakfast is continental as stated on the sites and the rate paid reflects it. We appreciate your business and hope you will return so that we can have an opportunity to provide you with a better experience as Buffet Breakfast will return soon.Kind regards,Claudio Bono,Managing Director
by A verified traveler
Posted 26 Apr 2024
Elevator was broken. I had my Senior citizen mother walking all around the property just to get to our room. Very inconvenient. If i would have known this I would have cancelled my reservation.
Comment from Hotel Management
28 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Guest, Thank you for your recent stay at our hotel. We want to apologize for the difficulties with the elevator. We certainly understand your frustration, and we are very sorry for the inconvenience. We would like to let you know we will be changing our elevators soon. Thank you once more for your feedback, and we hope to have another chance to serve you in the future. Kind regards, Claudio Bono Area Hotel General Manager
by A verified traveler from Cupertino
Posted 22 Apr 2024
Very good
Comment from Hotel Management
24 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Guangqin, Thank you for being our guest at The Cupertino Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous comment, and we hope you will choose us every time your travels bring you to our area.Kind regards, Claudio Bono Area Hotel General Manager
by A verified traveler
Posted 20 Apr 2024
We had some terrible experience with the hotel. We made a reservation - terrible services without room services for our entire duration of stay. When we need to extend our stay, they directed us to make a new reservation. (First credit card payment) When we go to the front desk for processing the extension of stay, we were asked to pay the second and the third time upfront. As a frequent traveler, I have never experienced this level of inconvenience and the entire time the front desk was impatient and encouraged me to go to a different hotel
Comment from Hotel Management
22 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Yongchong, Thank you for taking the time to review your stay with us. Providing exceptional service and ensuring our guests have a seamless experience is our utmost priority, and we deeply regret that we fell short of meeting your expectations. We have shared your feedback with the appropriate team to take corrective action immediately so that such frustrations do not happen again going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Kind regards, Claudio Bono, Area Hotel General Manager
by A verified traveler from Nipomo
Posted 8 Apr 2024
We were upgraded to a suite as Expedia gold vips which we really appreciated! Property is a good value for its price point and we will stay there again when in Cupertino
Comment from Hotel Management
8 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Don, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your stay and appreciated the suite upgrade. Providing exceptional value for our guests is always our priority, and we're thrilled that you found the property to be a great value for its price point. It would be our pleasure to welcome you back again when you're in The Cupertino Hotel.Kind regards, Claudio Bono Area Hotel General Manager
by A verified traveler
Posted 5 Apr 2024
Very. Good
Comment from Hotel Management
6 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Shenyang, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Cupertino Hotel. We look forward to your return and wish you all the best with your future travels.Kind regards, Claudio Bono Area Hotel General Manager
by A verified traveler
Posted 30 Mar 2024
Hotel shall let people know one of the main elevator is under construction/repair.
Comment from Hotel Management
1 Apr 2024 by Area Hotel General Manager, Hotel Management
Dear Jim, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay due to one of our elevators. We appreciate your feedback and understanding and hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Claudio Bono Area Hotel General Manager
