Ratings based on 319 Verified Reviews
2.7 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by OnielRediresponse Specialist, Hotel Management
Hi Andrea,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Culpeper. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist
by A verified traveler
Posted 9 May 2024
Other guests were active at all hours of the night. Constant chatter, children and adults stomping around the hallway. There were many guests that appeared to be living out of thier rooms. Wasnt able to sleep due to many disruptions and loud speech.
Comment from Hotel Management
10 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Thinh,Thank you for taking the time to tell us about your experience at the RED ROOF INN CULPEPER. You expressed that the noise disturbance from the other guests talking and stomping around in the hallway hindered your experience. This was truly disheartening to hear, and we do sincerely apologize for the inconvenience it caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue in real time to ensure you're completely satisfied. Thank you for sharing your concern and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Feb 2024
Everything was good.Will return soon
Comment from Hotel Management
8 Feb 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Stanlene,Thank you for writing to us about your recent stay at our Red Roof Inn Culpeper. We are pleased to know that you had a good experience with us. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Very truly yours,Red Roof Management
by A verified traveler
Posted 15 Jan 2024
Infested with Bed bugs. My boyfriend is cover in bites from head to toe...will never go back
Comment from Hotel Management
16 Jan 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear AngelaI appreciate you sharing your feedback following your stay at the Red Roof Inn Culpeper. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Comments like your aren't taken lightly, so they will be reviewed by the team in an effort to address the issues with the relevant departments.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 15 Jan 2024
I liked everything
Staff very friendly and helpful.
Dislikes: No continental breakfast. Coffee only.
Comment from Hotel Management
16 Jan 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Greg, Thank you for taking the time to tell us about your experience at the Red Roof Inn Culpeper. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and friendly, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. In regards to Breakfast, it is not a listed offer at our location, however we are located near a few restaurants. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Dec 2023 on Hotels
Comment from Hotel Management
29 Dec 2023 by Antono,RediResponse Specialist, Hotel Management
Hello Dave, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CULPEPER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
by A verified traveler
Posted 22 Dec 2023
nasty place
Comment from Hotel Management
23 Dec 2023 by Tianna RediResponse Specialist, Hotel Management
Dear Antonio,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Culpeper. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, resulting in your 1/5 score.Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Red Roof Management
by A verified traveler
Posted 5 Dec 2023
I will not comeback after this night
Comment from Hotel Management
6 Dec 2023 by Tianna RediResponse Specialist, Hotel Management
Dear Isaiah,Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Culpeper. Red Roof strive to provide guests with all the comforts of home, so I am disheartened to see your 2/5 score.The staff and I appreciate your comments, as it will only help us to improve. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management
by A verified traveler from Virginia Beach
Posted 9 Oct 2023
The rooms smelled. They were dirty and the clientele made you feel unsafe.
Comment from Hotel Management
10 Oct 2023 by Chevanese RediResponse Specialist, Hotel Management
Dear Christopher,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Culpeper. We are sorry you had a less than satisfactory experience. Please accept our sincerest apologies for the uncleanliness, and unpleasant odor of the room and that you felt unsafe. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2023 on Hotels
Comment from Hotel Management
6 Oct 2023 by Olivia RediResponse Specialist , Hotel Management
Dear David, The staff at the Red Roof Inn Culpeper and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
