Ratings based on 684 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very nice and clean hotel
by A verified traveler
Posted 26 May 2024
We arrived following a thunderstorm where the electricity went out. The elevator was out but the repairman was called. Unfortunately we were on the third floor and my mom is disabled. My mom slowly made her way up the stairs and the lovely general manager helped my mom up and carried her luggage. She offered to carry mine too! During our whole stay we felt very well taken care of and would definitely stay again
by A verified traveler
Posted 19 May 2024
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by A verified traveler
Posted 5 May 2024
The clerk, Cheryl was very nice, professional and soothing. Our room was horrific! Spider in my turned down bed sheets , dirty . Awful room. Cheryl put us in another room, another handycap which we did not want but it was cleaner. However , the blinds did not work and were facing the lights of the parking lot! We wont get any sleep tonight for over 300.00 plus. Horrible experience.
Comment from Hotel Management
6 May 2024 by Lisa L, Hotel Management
Gail, Thank you so much for your review. We apologize for any inconveniences during your stay. We are so sorry about your housekeeping issues and we will be sure to share your review with our housekeeping and maintenance staff. We hope that if you are in Culpeper again in the future that you will give us another try.
by A verified traveler
Posted 2 May 2024
Overall we enjoyed our stay. Just one thing...We stayed on the second floor, and the air conditioning didn't seem to work well in the hallway area. There was a noticeable difference when we stepped into the hallway leaving our room.
Comment from Hotel Management
6 May 2024 by Lisa L, Hotel Management
Thank you so much for the good review and feedback. We apologize for our air conditioning. We will inform our housekeeping and maintenance staff to have any issues resolved. We hope that you will choose us again next time you visit Culpeper.
by A verified traveler
Posted 1 May 2024
Fantastic hotel and experience. Only exception was the coffee at breakfast, which was actually worse than what comes from the little machine in the room, which I didn't think was possible. Outside of that a very completely wonderful experience.
Comment from Hotel Management
6 May 2024 by Lisa L, Hotel Management
Thank you so much for the amazing review! We apologize for the taste of our coffee. We hope to see you again soon.
by A verified traveler
Posted 28 Apr 2024
Did a “Girlfriend Retreat” for 2 nights…despite the rain, it hit all of our boxes above including close proximity to a park to walk on paved trail! Great array of dining options and shopping downtown!
Would be nice if the city of Culpeper had a shuttle that would make pick-up & drop-off stops to our hotel. Would highly recommend!
Comment from Hotel Management
6 May 2024 by Lisa L, Hotel Management
Thank you so much for the amazing review! We are so happy to hear that you enjoyed our wonderful new hot breakfast. Our staff works really hard to make guests stay a wonderful experience and it is always so nice to hear feedback that it was appreciated. We hope to see you again soon!
by A verified traveler
Posted 19 Apr 2024
Property canceled my room after I drove 7 hrs there and couldn’t notify me! Then Expedia won’t return the money they took and saying it’s the hotel who took it but I have invoice from the hotel canceling the room and never charging any card!
Comment from Hotel Management
23 Apr 2024 by Hotel Staff1234, Hotel Management
I am sorry that the Baymont cancelled your reservation after driving 7 hours to that hotel. But we here @Holiday Inn Express cannot help you when the reservation is at another hotel property chain. We are sorry that you had such a ruff weekend.
by A verified traveler
Posted 18 Apr 2024
great place to stay
Comment from Hotel Management
23 Apr 2024 by Hotel Staff 6871, Hotel Management
Thank you so much for your kind review!We really strive to make each guest's experience as positive as possible. It is nice to hear when we are successful. Thank you so much for taking the time to let us know about how we did. We consider all feedback as a gift, and an opportunity to become better at what we do. Again, thank you kindly for taking the time to share your experience with us, and the world!
by A verified traveler
Posted 17 Apr 2024
I stayed for 1 night. As a woman traveling alone, I booked this hotel because it is well known and safe. My checkout was the following day at noon (12pm). I was literally on the toilet at 8:43am when housekeeping came into my room without knocking or announcing themselves. She quickly apologized and said “I thought you were gone”. I understand mistakes happen, but as a woman rebelling alone that is a very scary and unsafe situation. Thankfully, she was a woman. I did tell the front desk, who said thank you for letting us know. They need to work on communication. That was a scary, uncomfortable, and unsafe position to be in.
Comment from Hotel Management
23 Apr 2024 by Hotel Staff 4321, Hotel Management
I am so sorry that someone came into your room. We have followed up on this matter and making changes. For your safety while traveling alone, be sure to use the dead bolt next time, no one will get in.
