Ratings based on 329 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Our stay was perfect the place is very clean and safe. The restaurant in the hotel was delicious.
Comment from Hotel Management
1 Jun 2024 by GERENTE DE RECEPCION , Hotel Management
Buenas tardes, muchas gracias por su confianza al hospedarse con nosotros, esperamos regrese pronto a esta su casa InHouse Hacienda Tres Ríos
by A verified traveler
Posted 2 May 2024
Bathroom in our room didn't work. Manager given very poor explanation. We had to use bathrooms by the office.
Comment from Hotel Management
2 May 2024 by GERENTE DE RECEPCION , Hotel Management
Good afternoon, on behalf of the entire InHouse Hacienda Tres Ríos team we apologize for the inconvenience, we are already working on these details, we hope you will soon give us your vote of confidence again so we can make your stay an unforgettable experience.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by GERENTE DE RECEPCION , Hotel Management
Buenos días, estimada señorita Juárez, agradecemos su confianza al hospedarse con nosotros, esperamos vuelva pronto a esta su casa InHouse Hacienda Tres Ríos
by A verified traveler
Posted 23 Mar 2024
I didn't appreciate the dated condition of the rooms as well as the plumbing issues. Toilets did not function propertly and sinks water was but a drip,.
Comment from Hotel Management
26 Mar 2024 by JEFE DE RECEPCION , Hotel Management
Good morning, we are very sorry for what happened during your stay, we are working to improve all these details, we hope you will give us the opportunity to stay with us again.
by A verified traveler
Posted 25 Feb 2024
We got locked out. Door Key would not open the door. It required maintenance staff to use their tool to open
Comment from Hotel Management
15 Mar 2024 by Jefe de Recepción , Hotel Management
Good afternoon, we are sorry for what happened in your room, we are working to correct these problems, we hope you will give us your trust again to stay with us,kind regards.
by A verified traveler
Bad experience
Posted 23 Dec 2023 on HotelsBathroom dirty,towels old and holes on them sheets dirty, no hear dryer, no iron and iron board and the food at the restaurant terrible
Comment from Hotel Management
17 Jan 2024 by Hotel Tres Rios, Hotel Management
Hola Ana BeatrizLamentamos sus comentarios. Damos seguimiento al área correspondiente para buscar la mejora que se requiere.
by A verified traveler from Stockton
Posted 27 Nov 2023
No hot water for two days, one day the room wasn't cleaned at all, another day they didn't leave bath towels and didn't sweep the floor and the Wi-Fi signal was in and out
Comment from Hotel Management
28 Nov 2023 by Hotel Tres Rios, Hotel Management
Una disculpa por los inconvenientes. Respecto al agua caliente si tuvimos un daño y han estado trabajando en ello. En cuanto la limpieza aquí lo comento con el área correspondiente para ver tema a tratar.
by A verified traveler
Posted 10 Mar 2023
This property is beautiful and in a very good location. The restaurant has very excellent food, but the service could be better. The property is old, but functional, my issue is that the towels were falling apart, closets without hangers, and dirt on the hair dryer holder. The toilet had a leak, so water was being wasted. When I pointed out that the smoke detector was missing, they said it was not a big deal and never installed one. For the price, it is a nice hotel to stay, but they can improve on the aforementioned issues.
Comment from Hotel Management
10 Mar 2023 by Hotel Tres Rios, Hotel Management
muchas gracias por su confianza. Que agrado que le gusto el concepto del hotel así como la comida del Restaurante. Damos seguimiento a sus observaciones para nuestra mejora. Es algo ya en puerta el que vamos a mejorar las instalaciones. esperamos verlos pronto y que disfruten de nuestra habitaciones renovadas.
by A verified traveler
Posted 27 Feb 2023 on Hotels
Comment from Hotel Management
28 Feb 2023 by Hotel Tres Rios, Hotel Management
Muchas gracias Wendy, nos complace recibirlos y atenderlos como merecen. Aquí los esperamos, saludos.
by A verified traveler
😐
Posted 27 Feb 2023 on HotelsThe hotel is very nice with one with nature. But the room are old and very beat up. The service was good and quick. But the rooms where out dated. The bed sheets where dirty when be got there and we let them know and they quickly change them. During the night the ac turn on by it self and would not turn off and they sent the maintenance personal quickly to fix it... We were bitten my a bug during the night felt it was bed bugs but could not find it.
Comment from Hotel Management
27 Feb 2023 by Hotel Tres Rios, Hotel Management
Agradecemos su confianza por su expresar sus sentimientos, que gusto que el personal pudo acudir rápidamente en el momento que lo requirió, estamos trabajando en nuestra mejora lo cual será en un futuro muy cercano y verificaremos las áreas correspondiente de cada tema, aquí estamos, gracias.Saludos.
