Ratings based on 29 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2022
A cleaning person that entered the room took a pair of apple air pods from my open luggage( I never tough about hiding anything before. Never had to) and the door key card. When I reported the incident to the manager she told me that the cleaning person HAD NOT REPORTED TAKING ANYTHING. And since they had no issues in the past I must be wrong about my claim…
The room smells like wet something. There is no ventilation that works in the bathroom and all humidity stays on the walls…
Nice looking hotel in the pictures… very disappointed on the place . The food was no grand nor bad just bla…I will not comeback to this place and I don’t recommend leaving anything that is important in the open.
by A verified traveler from LA
Posted 12 Oct 2020
Bad-•Check-in process took way too long. After giving the front desk a copy of my confirmation, they could not find my reservation.•I booked a room with King bed, was put in a Queen. It was corrected. •The nightstand had obvious residual sweat from a cold beverage. •Small round table had sticky residue. •Hand sanitizer dispense at elavator was empty in the lobby and the 4th floor.•Rubber Shower drain cover was disgustingly black. •AC in Lobby was not turned on... It was quite warm. I asked for fresh towels and maid services at around 2pm when we left the hotel, after returning after 5:30ishPM still there were no fresh towels nor maid service.
Good-food servers in restaurant were courteous and attentive.
Comment from Hotel Management
28 Oct 2020 by General Manager, Hotel Management
Dear Ray.
First of all, we thank you fot taking you time, and share with us you experence. These are absolutely important to us.
We are extremly sorry about everything that you mention. We are taking note and woking in all of the issues before .
We hope, the next time you come to Culiacan, have you in Hotel San Marcos and see our changes.
Have an excelente day!
by A verified traveler
Everything was great but the desk service
Posted 23 Aug 2020 on HotelsComment from Hotel Management
24 Aug 2020 by Guest Service Manager, Hotel Management
Dear Mr Kenji
Thank you very much for your comments and review, we are delighted that we have met your expectations.
We hope to see you again very soon.
by A verified traveler
Posted 12 Jun 2020
Comment from Hotel Management
23 Jun 2020 by Gerente de Servicio al Cliente, Hotel Management
Muchas gracias por su calificación, estamos encantados de haber cubierto con sus expectativas.
Esperamos verlo de nuevo en su próxima visita a Culiacán.
by A verified traveler from California
Posted 10 Dec 2018
I didn't feel check in was very friendly.
I requested a room with a view of the city and I felt ignored.
Comment from Hotel Management
11 Dec 2018 by Jesús Soberanes, Hotel Management
Dear Guest, we apologize for the inconvenience. We already took the appropiate measures so these kind of situations will not happen again. I hope you consider staying again with us to make up for the inconvenience. Thank You for your feedback.
by A verified traveler
Posted 7 Feb 2022 on Hotels
by A verified traveler
Posted 13 Jan 2022 on Hotels
Llegué como a las 7:00 Manuel el de recepción muy déspota de mala gana todo no servía el internet del centro de negocios me asignó una habitación horrible en la cual adjunto fotos el baño estaba totalmente sucio pero irónicamente tenía el sello de sanitizado pedí cambio de habitación io sorpresa la bañera se tapaba la caja de seguridad no servía la cafetera tenía café por dentro echado a perder un desastre este hotel no vale ni por nada lo que pide no lo recomiendo hospedarse en el. No exagero adjunto fotos lo único rescatable es Gerardo el botones que tuvo mucha disposición en ayudarme a resolver mis problemas
by A verified traveler
Posted 24 Dec 2021 on Hotels
Lugar muy agradable, personal amable y gentil, instalaciones limpias, céntrico y seguro.
by A verified traveler
Posted 21 Sep 2021 on Hotels
Comment from Hotel Management
23 Sep 2021 by Gerente de Atención a Huéspedes, Hotel Management
Estimada Oyuky
Agradecer el tiempo que se tomo para calificarnos. Para nosotros es importante saber lo que nuestros huespedes viven en Hotel San Marcos. Excelente día!
by A verified traveler
AMPLIAMENTE RECOMENDABLE
Posted 14 Sep 2021 on HotelsEn términos generales el hotel es agradable, confortable y como un plus tiene muchos negocios de giros distintos muy cerca.
Comment from Hotel Management
15 Sep 2021 by Gerente de Atención a Huespedes, Hotel Management
Estimado Luis.
Agradecemos el tiempo que se tomo para dejarnos sus comentarios. Para nosotros es muy importante saber lo que nuestros huéspedes opinan. Nos es grato saber que su estancia con Hotel San Marcos, haya sido de su agrado. Esperamos que en su próxima visita a Culiacán, nos vuelva a tomar en cuenta para su estancia. Excelente día!
