Ratings based on 243 Verified Reviews

3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Sep 2023 on Hotels
3 out of 5
by A verified traveler

Posted 15 Aug 2023
Chambre très à l'étroit et aucun mini-fridge
4 out of 5
by A verified traveler

Posted 5 Aug 2023
Travelling from UK to Italy and stopped here for the night. We arrived at 11pm and needed a code to access the secure parking and hotel itself. Go to your expedia itinerary for this, not your email. Easy to access the car park and room once you have it. No staff were present. Our family room was clean and comfortable and just what we needed for one night before hitting the road again. Shower was great too. Didn't try the breakfast but looked like the typical continental style. Aldi and a bakery within walking distance.
5 out of 5
by A verified traveler

Posted 27 May 2023
Was a late arrival gone 1am very easy to self check in. You have to check in first to get the code so you can unlock the gate to get in
3 out of 5
by A verified traveler

Posted 1 Apr 2023
The hotel was fine, met our needs well. What was not fine was how the staff handled the internet outage that left them unable to check us in. The employee let us stand there for 15 minutes without even telling us what was going on, then just said, "sorry, I can access anything. I can't do anything". No apologies, no attempts to explain what was going on, no attempts to figure out a way to get us into our room that we had already paid for, no timelines. It was 9pm and the outage had already been going in for 1.5 hours, and we had 2 small children with us. Then his boss showed up after I insisted he find a solution, and she was less apologetic than him. After another hour she happened to figure out that outdoor code was already printed off and we could have had access to our room all along. When I asked for free breakfast because of the trouble she looked at me like I was crazy.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Dec 2022
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Nov 2020 on Hotels
3 out of 5
by A verified traveler

Posted 13 Mar 2020 on Hotels
Comment from Hotel Management
18 Mar 2020 by B&B Hôtel Douai Cuincy , Hotel Management
Bonjour Nous avons pris connaissance de votre notation suite à votre séjour dans notre hôtel. Nous regrettons que nos prestations n'aient pas répondu à vos attentes. A l'avenir, n’hésitez surtout pas à nous faire part de vos remarques. Nous attachons beaucoup d'importance aux avis clients, qui nous permettent de toujours améliorer notre qualité. En espérant vous revoir prochainement dans notre hôtel. B&B Hôtel Douai Cuincy
5 out of 5
by A verified traveler

Good

Posted 26 Feb 2020 on Hotels
Very comfortable and extremely happy
Comment from Hotel Management
29 Feb 2020 by B&B Hôtel Douai Cuincy , Hotel Management
Bonjour Nous vous remercions pour vos commentaires suite à votre séjour C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire en l’expression de nos sentiments les meilleurs. B&B Hôtel Douai Cuincy
4 out of 5
by A verified traveler

Good hotel

Posted 24 Dec 2019 on Hotels
The hotel was good. Great welcome and assistance
Comment from Hotel Management
27 Dec 2019 by B&B Hôtel Douai Cuincy , Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B&B Hôtel Douai Cuincy
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