Ratings based on 187 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Very bad shape we could not stay and had to rent somewhere else. Filthy, with very seedy cars and people in parking lot. Bathroom in lobby was disgusting
Comment from Hotel Management
6 May 2024 by Alex, Hotel Management
Thank you for being our guest. We will look into all issues mentioned.
by A verified traveler
Posted 15 Apr 2024
The rooms and beds were clean
The property needed some straightened up, there was 6 trash cans in one of the parking spaces. No BREAKFAST
Pretty noisy right by the highway
Comment from Hotel Management
15 Apr 2024 by Alex, Hotel Management
We will work on these areas mentioned. Thank you for being our guest.
by A verified traveler
No breakfast. Coffee only. Lobby closed
Posted 17 Feb 2024 on HotelsComment from Hotel Management
19 Feb 2024 by Alex, Hotel Management
Thank you for your feedback Andrew, we appreciate you being our guest. We apologize for the no breakfast, we are trying to convince the hotel owners to bring it back since the pandemic. Yes, our lobby is closed from 1:00 AM to 7:30 AM, these hours are posted on our doors and Expedia web site. We do have a night window for any after lobby hours needs. We will work on the breakfast, and again, we thank you for being our guest.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Alex, Hotel Management
Thank you so much for sharing your feedback. This means so much to us.
by A verified traveler
Posted 15 Dec 2023 on Hotels
Shower curtain was missing. TV never worked correctly.
Comment from Hotel Management
15 Dec 2023 by Alex, Hotel Management
We will work on these areas mentioned. Thank you for being our guest.
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Alex, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
23 Oct 2023 by Alex, Hotel Management
Thank you for foe being our guest at Americas Best Value Inn Cuero. We appreciate you're feedback and love that you had a great experience.
by A verified traveler
Posted 22 Oct 2023
This property isn’t nothing like the pictures. No lawn maintenance whatsoever. Rooms are dirty and not maintained. I will never get a room at this location again.
Comment from Hotel Management
23 Oct 2023 by Alex, Hotel Management
We appreciate your feedback Joel and thank you for being our guest. This is not what we want for our guest, we will address all issues immediately. All web pictures were taken when the hotel was opened about nine years ago, we will discuss with hotel owners to update the pictures to more recent. We hope you will give us a second chance, we value your stay with us.
by A verified traveler
Posted 15 Oct 2023 on Orbitz
Rat dropping on the bed in the restroom,
Cricket’s everywhere overall dirty, sheets and pilllws smelled so bad is seemed they did not washed the sheets I do not recommend at all. Staff was ok
Comment from Hotel Management
17 Oct 2023 by Alex, Hotel Management
I'm so sorry you didn't have a great experience. We will address these issues with the room you were in. This is not what we want for our guest to experience, again I'm so sorry and thank you for making us aware of this problem.
by A verified traveler
Posted 15 Oct 2023
To start, the door could barley open. The floor and sink were dirty. There was no toilet paper, no hand soap, no mini shampoo and conditioner and the AC never cooled down. The toilet would hardly flush. The staff member was told the issues and replied “oh, the house keeper must of forgot to restock in that room”.
Comment from Hotel Management
17 Oct 2023 by Alex, Hotel Management
I would like to start by apologizing to you for the inconvenience you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
