Ratings based on 165 Verified Reviews

1.9 out of 5
40% of guests recommend
2.1 Room cleanliness
2.3 Service & staff
2.0 Room comfort
1.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 31 Oct 2023
Son muchas las anomalías que puedo describir: 1.-Las instalaciones están en un total descuido. Hacia el balcón que no se cierran las ventanas Y puertas, Techos dañados, habitaciones y herreria despintadas. 2.- Los mosaicos de pasillos y habitaciones en gran parte están rotos. 3.-En LA habitación 1 que es la que me asignaron estaba sucia con telarañas en los techos insectos muertos. Hormigas, fugas de agua en la regadera que ya mancharon el piso del baño por el largo periodo de dicha fuga. 4.- Durante mi estancia, el personal del hotel no hizo la limpieza de mi habitación. 5 .- en mi segunda Noche mientras dormía una cucaracha grande me despertó al andar en mis pies. 6.- los automóviles tienen que quedarse en la calle y el hotel te advierte que no se hacen responsables de tu coche. 7.- El area del jardin no es como se ve en las fotos. No se antoja estar en ella descansando. Nota: yo me tuve que quedar. porque ya no había disponibilidad en otros hoteles. yo estaba en cuernavaca, para asistir a una boda.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Jul 2023 on Hotels
2 out of 5
by A verified traveler

Posted 9 Apr 2023
No nos quedamos en el hotel ya que está sucio y descuidado, no cuenta con estacionamiento vigilado y en el momento de nuestra visita no había agua en las habitaciones. Reservé una habitación con dos camas y me querían ofrecer de una cama solamente, salí corriendo.
1 out of 5
by A verified traveler

Hideous and inappropriate

Posted 29 Sep 2021 on Hotels
It was horrible I don't recommend anyone to go here, the place is dirty and very old it had a really bad smell and was not suited for staying, bed was also dirty and the room was not very well taken care of
2 out of 5
by A verified traveler

Pretty bad, stay away

Posted 27 Sep 2021 on Hotels
There's no fence or protection in the parking area. There's no reception, they're are watching tv all night, this and the constant phone ringing is heard loud in the rooms. They asked me to pay cash, the pos "wasn't working", but I suspect the don't have any. I had to take a trip to the ATM. The entrance stairs and hall are not covered, you'll get wet as I did, if it rains. The hallways get wet. The bathroom an closet area are pretty runned down. There are a lot of spiderwebs and old paint in the ceiling. Bedding and towels were good. There was not hot water. I was on a business trip and was to tired to complain (to who?). I didn't use the pool but I didn't seem apealling either. I could understand cheap but not neglected.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2020
1 out of 5
by A verified traveler

Posted 19 Nov 2019 on Hotels
It’s really bad, dirty dilapidated and there was no hot water
1 out of 5
by A verified traveler

Worst hotel in Cuernavaca

Posted 23 Jul 2019 on Hotels
Terrible and disgusting, dirty, broken down, stinky building with mattresses, sheets and blankets from 1970, it appears. Sliding patio door did not close or have a lock. Front door to room likewise did not lock or even close! Leaking shower noise, water damage to wall and paint throughout hotel, rooms, and bathroom. Terrible service. 2 men present didd anit say a word to me, did not offer to help with bags. Entire hotel smelled like open sewage.
5 out of 5
by A verified traveler

Posted 20 Nov 2018 on Hotels
Simple but clean and friendly. We only stayed a night after a wedding, and we slept easily in peace and silence. Great option on a budget.
1 out of 5
by Noe

Posted 31 Dec 2017 on Hotels
Not very clean
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