Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2022
The building is amazing, full of traditional decoration and elegant. Clean and safe
by A verified traveler
Horrible Guests Service!
Posted 28 Dec 2019 on HotelsThe stay was bad. First of all nobody checked us in, as soon as we arrived they sent us to our room. Nothing was explained regarding hotel policies so next morning when we were ready to check out a very rude lady in the front desk told us that only cash was accepted as the payment method and that this was supposed to be explained during the check-in (never happened) the service was bad they have no idea how to treat a customer. they even told that for the price we are paying we shouldn’t be complaining. Again the service was horrible u don’t recommend this place at all!!!
Comment from Hotel Management
28 Dec 2019 by ANGIE HERNANDEZ , Hotel Management
ESTIMADA
SALUDOS
SI NO SE LE REGISTRO EL MOMENTO QUE LLEGO ES POR QUE USTED LLEGARON DESPUES DE LA 10PM Y COMO ESTABAN CANSADO DE LOS LLEVO A LA HABITACIÓN CREYENDO QUE ERA MEJOR QUE SE REGISTREN DESPUES Y PUEDA DEJAR LA COSA Y DESPUES SE REGISTRARAN
MI COMPAÑERO CUNADO LE LLEVO A LA HABIAATCION SI LE COMENTO QUE TENIA QUE PAGAR EN EFECTIVO YA QUE ESTA TARIFA ESTA CON DESCUENTO
EN LA RECEPCION ESTA QUE LA TARIFAS CON DESCUENTO SE PAGA EN EFECTIVO
LA CHICA DE LA MAÑANA NO FUE GROSERA CON USTED SOLO LE PIDIO QUE PÀGUE EN EFECTIVO YA QUE LA TARIFA ESTA CON DESCUENTO Y NOSOTROS TENEMOS QUE PAGAR COMISIÓN A EXPEDIA Y SI PAGA EN TARJETA TAMBIÉN TENEMOS QUE PAGAR COMISION Y EN ECUADOR LA COMISION DE LA TARJETA
EN EXPEDIA NO ME PERMITE PONER QUE TARIFAS EN DESCUENTO PAGAN EN EFECTIVO
POR ESO SE LE SOLICITO DE LA FORMA MAS RESPETUOSA QUE PAGUE EN EFECTIVO Y QUE EM UN COMIEZO SU ESPOSO DE FORMA EDUCADA DIJO QUE NO HAY PROBLEMA PERO DESPUES DEJARON VOTANDO LA PLATAS
NUESTRO SERVICIO NO ES PÉSIMO ES SU FORMA DE VER AQUI SE AYUDA CLIENTE EN TODAS FORMAS
A USTED TAMBIEN YA QUE SOLICITARON DEJAR LAS MALETAS GUARDADAS Y SE LE AYUDO
Y DE NUEVO LE DIGO CREYENDO QUE ESTABAN CANSADO NO SE LE REGISTRO ESE MOMENTO PARA QUE PUDIERA DESCANDAR PERO COMO USTED DICE SE AHORA EN ADELANTE AUNQUE UN CLIENTE ESTE CASADO HAY QUE REGISTRALES PARA QUE DESPUES NO HAYA PROBLEMAS
GRACIAS
ANGIE
by A verified traveler
Charming hotel in Cuenca
Posted 30 Jun 2019 on HotelsWe thought this hotel was very charming and comfortable. It had a great deal of character, and the staff was very kind and helpful. It was easy to walk around the city from this location or get a taxi. As we were leaving, there were no empty taxis any where and we needed to be at the bus station; two staff members came outside to help us flag down an empty taxi to get us off on time. The breakfast was tasty; the only thing was that people seemed to eat quite early and by 8:30 when we got there, the fruit and many items were not very plentiful. Aside from that, we loved our stay.
Comment from Hotel Management
2 Jul 2019 by Daniel, Hotel Management
Dear Jennifer
We appreciate your visit to the hotel, we love being able to serve you, we hope that your trip in Ecuador will be the best and that you can tell how nice our country is.
Thank you
regards
by A verified traveler
Posted 11 May 2019
Comment from Hotel Management
1 Jun 2019 by Daniel, Hotel Management
Esperamos su hospedaje fue lo esperado
by A verified traveler
Posted 8 Apr 2019
Comment from Hotel Management
3 May 2019 by Daniel, Hotel Management
Seria bueno saber que fue lo que estuvo mal
by A verified traveler
Posted 29 Mar 2018 on Hotels
A good bargain but the beds left much to be desired staff friendly but TV only in Spanish
Comment from Hotel Management
1 May 2018 by Daniel, Hotel Management
Estimado Cliente gracias por su vista lastimosamente si esta en un pais que hablamos español la television va a ser en español
Saludos
Recommended
for Everyoneby A verified traveler from Olon Ecuador
Nice hotel close to El Centro, great value.
Posted 7 Dec 2016Very nice hotel with a great free hot breakfast. Friendly staff and a great restaurant attached. Floors squeak but other than that I had a very good experience here.
Comment from Hotel Management
6 Feb 2017 by posadadelangel@hotmail.com, Hotel Management
Gracias de corazon esperamos poderle atender en una futura ocacion Cuenca los espera.
Administracion
Recommended
for Everyoneby A verified traveler from Albuquerque, NM
Delightful "hacienda" with perfect location.
Posted 13 Nov 2016
Location: Walking distance from most everything you want. Depending on your stamina you may wish to take a cab to museums in new town. Feels very European.
Very helpful front staff. Lovely breakfast. Lots of character. Clean. Colorful open spaces.
by A verified traveler
Posted 2 Oct 2016 on Hotels
Recommended
for Everyoneby A verified traveler from Australia
Great Staff and Location
Posted 9 Apr 2016The staff were extremely helpful and the hostal is in a great location (walking distance to the central park, but far enough to be quiet). The floors are a little creaky (as with all old, beautiful buildings in Cuenca) so maybe bring some ear plugs.
