Ratings based on 285 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
by A verified traveler
Posted 5 Apr 2024
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Comment from Hotel Management
22 Apr 2024 by Four Points by Sheraton Cuenca, Hotel Management
Dear Lourdes We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.Sincerely, Samaria AguirreGeneral Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Four Points by Sheraton Cuenca, Hotel Management
Apreciado Jaime ¡Gracias por las 5 estrellas! Esperamos recibir su visita muy pronto.Saludos Cordiales,Samaria AguirreGerente General
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
4 Mar 2024 by Four Points by Sheraton Cuenca, Hotel Management
Apreciado Pablo ¡Gracias infinitas por su calificación! Esperamos recibir su visita muy pronto.Saludos Cordiales,Samaria AguirreGerente General
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Four Points by Sheraton Cuenca, Hotel Management
Dear Thomas Howerton Thank you for taking the time and effort to leave a review. We work hard to deliver the best service possible, and we’re glad it showed during your visit! We look forward to seeing you again soon!Sincerely, Samaria AguirreGeneral Manager
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
30 Jan 2024 by Four Points by Sheraton Cuenca, Hotel Management
Apreciado Manuel ¡Gracias por las 5 estrellas! Esperamos recibir su visita muy pronto.Saludos Cordiales,Samaria AguirreGerente General
by A verified traveler
Posted 16 Dec 2023
Comment from Hotel Management
8 Jan 2024 by Four Points by Sheraton Cuenca, Hotel Management
Apreciada Rachel ¡Gracias por las 5 estrellas! Esperamos recibir su visita muy pronto.Saludos Cordiales,Samaria AguirreGerente General
by A verified traveler from TAMPA
Posted 14 Dec 2023
staff need to work on customer service
Comment from Hotel Management
19 Dec 2023 by Four Points by Sheraton Cuenca, Hotel Management
Dear Pablo We understand your disappointment. It is important to us that our customers are more than satisfied and we would like to know if you raised any particular issues during your stay. If you give us the opportunity, we intend to fix this and hope you will allow us to speak with you to discuss the situation.Sincerely, Samaria AguirreGeneral Manager
by A verified traveler
Posted 29 Nov 2023
Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.
Comment from Hotel Management
19 Dec 2023 by Four Points by Sheraton Cuenca, Hotel Management
Dear Mister GilbertGreetings... receive a cordial and kind greeting. I am at your service for any news that may have occurred during your stay, which we will assume with great respect and commitment; if you would be so kind as to help me with your full names and dates of check-in and check-out from the hotel. If you have any questions or any other news, I remain completely at your service. Sincerely, Samaria AguirreGeneral Manager
by A verified traveler
Posted 24 Oct 2023
Comment from Hotel Management
8 Jan 2024 by Four Points by Sheraton Cuenca, Hotel Management
Apreciada Mari ¡Gracias por las 5 estrellas! Esperamos recibir su visita muy pronto.Saludos Cordiales,Samaria AguirreGerente General
