Ratings based on 674 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
My booking wasn't clear for the people in the front desk and the room I booked was different
by A verified traveler
Posted 10 May 2024
They are really nice hotel I’m really like
by A verified traveler from Indianapolis
Posted 26 Apr 2024
Necesitan mejorar un poco los baños de las habitaciones, a mi me tocó uno muy feo
by A verified traveler
Posted 26 Feb 2024
Buen hotel
Comment from Hotel Management
28 Feb 2024 by HOTEL IBIS MEXICO PERINORTE , Hotel Management
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.
by A verified traveler
Posted 15 Feb 2024
Ibis is one of my favorite stays, affordable, simple and clean. Well... not this time.
Smelly room, smelly sheets, dirty fully dirty towels, smelly towells, a cockroach in the shower, lime in the sinks... bad. I love this hotel chain it is not the brand I am sure this is a management issue. I have pictures if needed. Thankyou.
by A verified traveler
Posted 2 Jan 2024 on Hotels
They offer Pet friendly service but they do not provide any bed, meal or water. Just the access of the pet into the same room. They also asked for a deposit amount in cash of $1000.00 MXP to cover any damage the pet could cause. Finally they did not provide any receipt of such cash. At the check out they give us back the cash without any inspection of the room. This procedure at all does not make any sense.
Comment from Hotel Management
15 Feb 2024 by General Manager, Hotel Management
Dear Enrique, thank you very much for taking the time to share your experience with us. I am very sorry that they did not offer you the gift bag and bone for pets that we gave upon arrival, I will promptly review what happened, on the other hand the maid is the one who reports to us the conditions in which the room is located and It will depend on various moments, if upon departure they have already gone to cleaning, they notify the reception of the conditions and if everything is in order at the time of departure, we only focus on some need on your part before leaving the hotel. I hope my comments are helpful. of support within your experience. Have a great afternoon.AtteCarlos G.General ManagerIbis Mexico Perinorte
by A verified traveler
Posted 23 Dec 2023 on Hotels
Comment from Hotel Management
8 Feb 2024 by HOTEL IBIS MEXICO PERINORTE , Hotel Management
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.
by A verified traveler
Posted 23 Dec 2023
Great location
Comment from Hotel Management
8 Feb 2024 by HOTEL IBIS MEXICO PERINORTE , Hotel Management
Estimado Huésped, Muchas gracias por sus amables comentarios. Estaremos encantados de recibirlo en su próxima vista a la ciudad.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
8 Feb 2024 by HOTEL IBIS MEXICO PERINORTE , Hotel Management
"Estimado Huésped:Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Ibis Perinorte.Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas.En ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia.Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo.Reciba un cordial saludo."
by A verified traveler
Posted 2 Sep 2023
