Ratings based on 164 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orinda
Posted 3 Jun 2024
The room was spacious and clean, the staff especially the concierge service were helpful and professional
Comment from Hotel Management
3 Jun 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Hi Darlene,Thank you for your kind feedback! We’re so happy to hear that you enjoyed your stay and found the room spacious and clean. Our staff strives to provide exceptional service, and your comments are greatly appreciated. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Hi Doris,Thank you for your amazing rating! We're delighted you had a great stay! We can't wait to welcome you back. If you need anything for your next visit, please let us know.Best regards,
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Mary!Thank you immensely for your wonderful rating on Expedia! We strive to ensure every guest experiences exceptional comfort and service. We eagerly await the opportunity to welcome you back for another delightful stay!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Saul!Thank you for staying with us! It makes us really happy to know you enjoyed your stay. We look forward to welcoming you back soon for another great stay!
by A verified traveler from New York
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear Matthew,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and would love to learn more about your experience to better understand how we can improve. Please feel free to reach out to us directly with any specific comments or concerns you may have.
by A verified traveler
Posted 18 May 2024
The staff was amazing, their commitment is to make sure everyone feels welcome and gets great service
Comment from Hotel Management
19 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear that you had a wonderful experience with our staff. Ensuring every guest feels welcomed and receives excellent service is our top priority. We look forward to welcoming you back soon!
by A verified traveler from whittier
Posted 8 May 2024
Comment from Hotel Management
29 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Dear Sandra,We are so happy to hear you had such a positive experience. This inspires our team to continue delivering exceptional service.We look forward to welcoming you back soon!!
by A verified traveler
Posted 7 May 2024
Great property and spacious room. Staff very accommodating.
Comment from Hotel Management
8 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Pablo!Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our property and rooms to your liking. Our team takes pride in providing excellent service, and we're delighted to hear that you found them accommodating. We hope to have the pleasure of welcoming you back in the future for another great experience!
by A verified traveler
Posted 3 May 2024
The terrace rooms are incredible. Gorgeous, huge rooms with tasteful and trendy design. Such a functional space. I love this place!
Comment from Hotel Management
3 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
James!Thank you so much for your comments! Your kind words truly mean a lot to us, and we're delighted that you love our place! We can't wait to welcome you back for another wonderful stay.Warm regards,
by A verified traveler
Posted 22 Apr 2024
Overall did not feel like 5 star hotel
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Rebecca,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate any additional details you could provide to help us improve. We hope to have another opportunity to provide you with a stay that truly reflects our standards and your expectations.Yours sincerely,Mariana SerranoGuest Experience Manager
