Ratings based on 445 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Amazing
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Alyssa,We are thrilled to hear you had a fantastic stay with us! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to welcome you back soon for another enjoyable experience at our hotel.
by A verified traveler from Waynesboro
Posted 25 May 2024
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Kyle, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 18 May 2024
Seems unsafe to be around. Pool is really dirty, half drained and it’s green, the tarp is collapsed ontop of it and it does have frogs in it. Our bathroom light doesn’t even work. Smells like someone had smoked in it. Only of convenience was the staff was nice and they don’t have a pet deposit. The area seems well surveillanced but I still dont feel safe. Our airbnb for our honey moon is cheaper and nicer than this. The pictures online make it seem nicer than it is. But it really isn’t a great place to be.
Comment from Hotel Management
21 May 2024 by Manager, Hotel Management
Hello Layla, We appreciate your detailed feedback and are sorry to hear this was your experience. Your concerns will be shared with the relevant teams for further review. If you wish to discuss your stay further, please feel free to reach out to our management team. We aim to continuously improve our services and appreciate your input.
by A verified traveler
Posted 18 Mar 2024
I have stayed at this location a few times. This time was a completely different experience. I was told they now need a $100 cash deposit for incidentals. I had also spoke with a gentleman early that morning and asked him if they do late check outs. He said they did. It was 12 and he took my room number. 11:15 one of the front office ladies comes banging on the door. I explain that we were told we can stay until 12 and she got extremely rude. Wanting to know why we need a late check out. She kept yelling until I said we are leaving. The chair in the room had child drawings in pen on it. The floor felt like it was barely holding on. There must have been water damage in that room and it was never repaired properly. I will not be staying at this location again. The door doesn't shut completely so you could feel the cold air coming in and here the highway.
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello Cheryl, We appreciate your loyalty as a repeat guest and are sorry to hear about your recent experience. Please note that our hotel policy requires a deposit for incidentals. We regret any miscommunication regarding late check-outs and apologize for any inconvenience caused. Your feedback regarding the room condition has been noted for our improvement. We apologize for the issue with the room door and noise disturbances. We value your feedback and will address these concerns accordingly.
by A verified traveler from Toledo
Posted 17 Mar 2024
Comment from Hotel Management
7 Apr 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Louise, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CROSSVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Mar 2024
Area around the hotel felt sketchy and the worker at the front desk wasn’t pleasant to deal with. Ended up going somewhere else without getting our money back.
Comment from Hotel Management
17 Mar 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Bailey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Crossville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 1/5 score. You indicated that you were unsatisfied with poor customer service and the location not being to your liking. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRediResponse Specialist
by A verified traveler
Posted 29 Feb 2024
I always stay at red roof inns because of their generous pet policy while traveling as I have two labs. And the rooms are generally really clean for this price range. The rooms looked good, but the beds were nearly twin size and very squeaky. The AC smelled like urine for some reason and the WiFi wouldn’t work. There was a coffee maker but it was unplugged with nowhere to plug it in. Definitely my least favorite Red Roof Inn. One good thing, however, is that they are directtv and good channels!
Comment from Hotel Management
2 Mar 2024 by Manager, Hotel Management
Hello Anthony, Thank you for choosing to stay with us and for sharing your experience. We appreciate your loyalty to Red Roof Inns and are glad you found the cleanliness and TV channels to your liking. Your feedback about the beds, AC, WiFi, and coffee maker will be shared with our team for review and improvement. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 21 Feb 2024
Tonight is a five star experience in Red Roof Crossville, TN!!!
Tucson Red Roof was not a great experience, Days Inn in West Memphis was bad, so was the Super 8 in Mount Pleasant ! Moral of the story to all travellers, these franchises are owned and modernized independently:)
Comment from Hotel Management
23 Feb 2024 by Manager, Hotel Management
Hello Romy,We appreciate you choosing our hotel for your stay and are thrilled to hear that you had a five-star experience with us in Crossville! Each franchise owner's commitment to quality can vary, so we always recommend researching individual locations before booking. Your feedback is valuable and we hope to welcome you back in the future.
by A verified traveler
Posted 13 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Rich,Thank you so much for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!
by A verified traveler
Posted 10 Feb 2024
The ice machine was broken and the 2 vending machines didn't work. Only a few of the light fixtures outside the room had covers and some covers hanging off. The toilet wouldn't flush and when I called the front desk they brought me a plunger which did not fix the problem. It wasn't stopped up it was the handle and when I called back she said she'd let someone know but no one ever came back. I stayed 3 nights and never received more towels or wash cloths. Front desk clerk was ok but it was a late check in so maybe he was just tired. Breakfast was limited but great coffee. Probably wouldn't stay again.
Comment from Hotel Management
10 Feb 2024 by Manager, Hotel Management
Hello Carlos,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate you bringing these issues to our attention, and we will address them with the appropriate departments to ensure a better experience for future guests. We value your patronage and hope to have the opportunity to serve you better in the future.
