Ratings based on 534 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Staff was friendly. Hotel needs some updates rooms are okay. Not the best looking, but not terrible!
Comment from Hotel Management
16 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Karley,Thank you for choosing Quality Inn Crossville. We appreciate your feedback and are delighted that you found our staff friendly. Regarding the room conditions, we strive to maintain a comfortable environment and are constantly evaluating opportunities for updates. While we understand your concerns about the appearance, we aim to ensure that our accommodations meet our guests' expectations for cleanliness and functionality. Your insights are valuable to us as we continue to enhance our services. Thank you for choosing to stay with us.
by A verified traveler
Posted 2 Jun 2024
It was awesome only thing y'all need to improve on is the morning breakfast. Watered down scrambled eggs are not good at all
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Chad,We appreciate your feedback and are glad to hear that you had an overall awesome experience at our Quality Inn in Crossville. However, we apologize if the quality of our morning breakfast did not meet your expectations. We take your concerns seriously and will share them with our kitchen staff to ensure improvements are made where necessary. Thank you for bringing this to our attention, and we hope to welcome you back soon for an even better stay.
by A verified traveler
Posted 1 Jun 2024
Breakfast was wonderful and staff was awesome and rooms were clean
Comment from Hotel Management
3 Jun 2024 by Guest Relations Specialist, Hotel Management
Hi Larry,We're thrilled to hear you enjoyed our breakfast offerings and found our staff to be awesome during your stay with us at Quality Inn Crossville. Maintaining clean and comfortable rooms is a top priority for us, and we're pleased that you found them to your satisfaction. Your positive feedback motivates us to continue delivering exceptional service to all our guests. We hope to welcome you back for another enjoyable experience soon.
by A verified traveler
Posted 27 May 2024
The pool wasnt avaliable and some of the lamps need replacing they didnt work and some time the doors wouldnt open with key
Comment from Hotel Management
28 May 2024 by Guest Relations Specialist, Hotel Management
Hi Renee,We sincerely apologize for any inconvenience caused during your stay. Our team always strives to maintain our amenities at their best, but unfortunately, occasional maintenance issues can arise. We'll certainly look into the pool's availability and address any lighting or door key concerns to ensure a smoother experience for future guests. Your feedback is invaluable, and we appreciate your understanding as we work to enhance our facilities.
by A verified traveler
Posted 24 May 2024
Not brand new building but well cared for and clean. They obviously take pride in their building and services. Breakfast was good and the breakfast room was large and separate from front entrance which was nice.
Comment from Hotel Management
26 May 2024 by Guest Relations Specialist, Hotel Management
Hi Regina,We're delighted to hear about your positive experience during your stay with us at Quality Inn Crossville. At our hotel, we prioritize maintaining a clean and well-cared-for environment, ensuring that every guest feels comfortable and at ease. Our dedicated team takes great pride in upholding high standards in both our facilities and services, reflecting our commitment to providing a pleasant stay for all our guests. Your compliments about our breakfast offerings and the thoughtful layout of our breakfast room are greatly appreciated, as we continuously strive to exceed expectations and create memorable experiences for our guests.
by A verified traveler
Posted 24 May 2024
Place had a bad smell tv just plan sucks the sheet on the bed kept coming off all night
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello william,We appreciate your feedback and apologize for any inconvenience caused during your stay. Our team will address the odor and maintenance issues to prevent future occurrences. Your comfort is important to us, and we hope to welcome you back for an improved experience.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
6 Jun 2024 by Guest Relations Management, Hotel Management
Hi Uma!Thank you so much for your perfect rating! We're delighted to know that you had such a positive experience with us. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. We look forward to welcoming you back for another wonderful stay soon!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Guest Relations Specialist, Hotel Management
Hi Susie,Thank you for sharing the rating about your experience here with us at Quality Inn Crossville. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Robert,Thank you for being our guest at Quality Inn Crossville. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Posted 20 Apr 2024
It was super easy to check in and the room was very clean. I would stay here again.
Comment from Hotel Management
20 Apr 2024 by Guest Relations Specialist, Hotel Management
Hi Susan,We're delighted to hear that your check-in process was seamless and that you found your room impeccably clean during your stay with us at Quality Inn Crossville. Providing a hassle-free experience and maintaining high cleanliness standards are top priorities for us. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay in the future.
