Ratings based on 231 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
We stayed one night. Staff friendly. Room was clean.
by A verified traveler
Posted 21 May 2024
Do to construction and remodeling stay wasn't as nice.
by A verified traveler
Posted 25 Mar 2024
Black mold in bathroom under construction lousy breakfast nothing advertised was available all together horrible. Will not recommend to anyone
Comment from Hotel Management
28 Mar 2024 by General Manager, Hotel Management
Thank you for your third review BECAUSE you know bad news comes in threes. We have it posted on our website that we are currently going through renovations. If Expedia didn't relay that message, take it up with them. Also on our website, we have information about our to-go breakfast. They are oven baked sausage, egg, and cheese biscuits, not microwaved. Most of our guests wish we would keep the biscuits once our breakfast bar opens back up but then again, most of our guests don't smoke in our rooms either. We are a non-smoking facility and the room you occupied reeked of smoke and we had to put it out f order for multiple days.Our hotel, even though there are crews working, is still kept clean and tidy. You may have saw some mildew in the bathroom from guests not using the exhaust fan while showering, but we will definitely make sure we forward that to the correct department. You may want to do some research on black mold before confusing mildew for mold. If it was black mold, we wouldn't be open.Last but not least, we have decreased our rates to reflect our renovation construction. We aren't going to greet you with, "hello, you got a discount on your room because we are renovating". We wish you safe travels in the future.
by A verified traveler
Posted 10 Mar 2024
Back of the property for trailers or bigger trucks is inconvenient
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Thank you for your feedback, we apologize our graveled area was not big enough to accommodate you comfortably. We have little room to work with and it the only area we have to offer trailers and bigger trucks. We wish you safe travels.
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Thank you for the 4 out of 5 rating and taking the time to complete this review. We hope to see you the next time you plan to stay in Crockett, Texas!
by A verified traveler
Happy customer
Posted 11 Dec 2023 on HotelsThe friendliness of th staff, check in was a breeze, and the complimentary breakfast was amazing
Comment from Hotel Management
12 Dec 2023 by General Manager, Hotel Management
Hello Happy customer! We are delighted to hear you LOVED your stay with us and that we were able to meet your expectations. We hope to see you next time you plan to stay in Crockett, Texas!
by A verified traveler
Great place/ terrible check-i
Posted 11 Dec 2023 on HotelsThe hotel is very nice and should be for the price. If you stay in Crockett i would highly recommend. The only 1 start i would give is for the desk clerk. She made me feel as if i should be gracious that she is helping me check in.
Comment from Hotel Management
12 Dec 2023 by General Manager, Hotel Management
Thank you for taking the time out of your day to share your feedback with us. We truly appreciate the recommendation and kind feedback about our location. I am so very sorry you did not feel welcomed during your check in process. Please be assured I have personally looked into who checked you in and I will use this survey as a coaching opportunity in effort to prevent this from happening in the future. Please feel free to reach out to me directly if there is any way I may be able to assist you.
by A verified traveler
Posted 20 Nov 2023
Overall the hotel was the best in the city. Staff was terrific.
Comment from Hotel Management
24 Nov 2023 by General Manager, Hotel Management
We appreciate you taking the time out of your day to share your opinion with us. We are glad to hear you LOVED your stay with us. We look forward to seeing you again in the future.
by A verified traveler
Good location and friendly staff
Posted 19 Nov 2023 on HotelsStaff was very friendly. Room looked fresh and updated except for the bathroom. It needs attention. Have stayed there several times in the past few years and had not problem. Great location if attending something at the civic center.
Comment from Hotel Management
24 Nov 2023 by General Manager, Hotel Management
Thank you for your honest feedback. We are currently under renovations, I'm pleased to inform you, the bathrooms are currently being remolded! I hope you get a chance to come by and stay with us after our remodel!
by A verified traveler
Posted 30 Oct 2023
Comment from Hotel Management
31 Oct 2023 by General Manager, Hotel Management
Thank you for the 5 out of 5 rating! We appreciate the patience during our remodeling journey. We hope to see you again soon!
