Ratings based on 152 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2023
by A verified traveler
Totally worth it
Posted 25 Dec 2023 on HotelsMy family was making a 8 hour trip and this was the half way point for us. We have stayed in many hotels and this by far was on the top of our list. We have a 2 year old and a 1 month old and this was the perfect place. Breakfast was amazing and far surpassed our expectations. Very good food. My wife cant eat gluten or drink milk and still it was able to satisfy her for breakfast with no issue at all. If we ever make thos trip again, we will for sure stay here. Very good place with great service.
Comment from Hotel Management
1 Apr 2024 by Marcio Wilson Kestering, Hotel Management
Dear Nathan,We very much appreciate your comments regarding your stay at the Novotel Criciúma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Posted 15 Dec 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023
The service is great.
Comment from Hotel Management
1 Nov 2023 by Marcio Wilson Kestering, Hotel Management
Bom dia EduardoAgradeço muito pela avaliação sobre sua hospedagem no Novotel Criciúma, ficamos realmente muito felizes em receber um retorno tão positivo com relação aos nossos serviços e estrutura.Sua avaliação será compartilhada com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços.Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Novotel Criciúma.Atenciosamente,Marcio Wilson Kesteringgerente geralNovotel Criciúmamarcio.kestering@accor.com
by A verified traveler
Posted 23 Jul 2023
The rooms were beautiful. Cleaning staff was great. The only thing i didnt like was having to oay for parking. Everyhtijgbekse was beautiful and amazing. Id definitely stay there again
Comment from Hotel Management
12 Aug 2023 by Equipe Novotel, Hotel Management
Prezada MakailaObrigada por sua avaliação. Esperamso ve-lo em breve novamente
by A verified traveler
Posted 12 Dec 2021 on Orbitz
Don't bothering going to this hotel. I told the hotel that I already paid for the hotel and they told me that this is temporarily hold on my credit card and then I noticed that I got charged and then I came back home and contact orbitz and they said they won't refund my refund. What are the reasons to charge me twice. Is this behavior legal?
Comment from Hotel Management
12 Dec 2021 by Equipe Novotel, Hotel Management
Good Morning
We apologize for the inconvenience, our mistake.
We ask that you send us your card number and the expiry date for us to carry out the refund.
email ha8f7-dm@accor.com
by A verified traveler from Gurnee
Posted 13 Oct 2021
Best hotel in city....Staff and management need training. Never told at check in rooms are not cleaned unless requested. (Different policy than same chain we stayed at 2 weeks ago.) Sinks fill and don't drain leaving disgusting mess. After requesting room be tended to housekeeping garbage not removed and nothing cleaned but they left 7 or 8 bottles of shampoo (room had none).) Valet services brought guest wrong car as we waited then took 10 minutes to pay due to card machine not working. GM and staff will respond to guests complaints by complaining to you about conditions and other people complaining to them. Interesting guest service tactic! Food was good but service terrible. Got an English menu but had to translate because servers don't speak English! Stay and be prepared for an adventure.
Comment from Hotel Management
15 Oct 2021 by Marcio WIlson Kestering, Hotel Management
Dear Mr. Lee J
Thank you for taking the time to tell us about your experience at the Novotel Criciuma. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We talk to your wife that we are folow the Accor policies about room cleanless, we are going to take the providences to repair the other problems.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
by A verified traveler
Posted 8 Apr 2021
hotel novo, mas com defeito no LED(ficava piscando a noite), sem muitos canais na tv, cafe da manhã bom.
Comment from Hotel Management
14 Apr 2021 by Jéssica Yumi Hirata, Hotel Management
Prezado,
Obrigada por sua avaliação. Seu feedback é muito importante para continuarmos em constante melhoria. Será um prazer recebê-lo novamente.
Atenciosamente,
by A verified traveler
Posted 16 Feb 2021
Comment from Hotel Management
15 Mar 2021 by Jessica Yumi Hirata, Hotel Management
Muito obrigada por sua avaliação!
Será um prazer recebê-lo novamente.
Atenciosamente,
