Ratings based on 455 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Stalbridge
Posted 7 Apr 2024
Great stay - we loved the pool
by A verified traveler
Posted 2 Apr 2024
Great stay
Comment from Hotel Management
5 Apr 2024 by Cranage Management, Hotel Management
Thank you for a 5/5 rating! I am pleased you enjoyed your stay with us.
by A verified traveler
Posted 16 Mar 2024
A lovely old house in a beautiful setting. Comfortable rooms and great breakfast. What's not to like ?
Comment from Hotel Management
19 Mar 2024 by Cranage Management, Hotel Management
We're thrilled you enjoyed your stay! Sounds like you enjoyed your stay with us.
by A verified traveler
Posted 25 Feb 2024
I am disabled and found it very hard to get into the hotel. No rails
Comment from Hotel Management
25 Feb 2024 by Cranage Management, Hotel Management
Please accept my sincere apologies that you found it difficult to navigate our property, i will pass your comments on to our General Manger to review.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Cranage Management, Hotel Management
I am disappointed that you have left a low rating review noting that you did not stay with us. Hopefully we get the chance to welcome you & showcase our high standards in the future.
by A verified traveler
Posted 11 Feb 2024
Lovely hotel and staff
Comment from Hotel Management
14 Feb 2024 by Cranage Management, Hotel Management
Thank you for a 5/5 review.
by A verified traveler
Posted 9 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Cranage Management, Hotel Management
Thank you for a 10/10 review! I am pleased you enjoyed your stay with us.
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
3 Feb 2024 by Cranage Management, Hotel Management
Thank you for a 10/10 rating!
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
1 Feb 2024 by Cranage Management, Hotel Management
Thank you. Hopefully we get the chance to welcome you back soon.
by A verified traveler
Posted 19 Jan 2024
The hotel was fine. The pool and gym were excellent. Unfortunately, on check in we asked if we could book a table for 3 people for dinner, and were told that we could book at 6.30 or 8.00. We chose 6.30. When we went to the bar for a pre dinner drink, it was packed and very noisy, with TV's everywhere. Then we were told that the restaurant was closed, and we would have to eat in the bar! It was too late to go somewhere else. We were very disappointed, and although we complained on checkout, all we got was a metaphorical "shrug of the shoulders!"
Comment from Hotel Management
27 Jan 2024 by Cranage Management, Hotel Management
Thank you for taking your time to leace feedback following your recent stay. Please accept my sincere apologies that we were serving meals in our bar only on the night you stayed with us. I have passed all your comments on to our senior management team.
