Ratings based on 765 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
I stay here regularly and the service is always good
Comment from Hotel Management
15 Jun 2024 by Frankie, Hotel Management
Hi Chris,Thank you for taking the time to review your recent stay with us. We are so pleased you keep returning to Crewe Hall and hope to be able to welcome you back soon.Best wishes,
by A verified traveler
Posted 12 Jun 2024
Amazing place, fantastic staff and beautiful grounds.
Would definitely stay again !
Comment from Hotel Management
15 Jun 2024 by Frankie, Hotel Management
Hi Michelle, Thank you for taking the time to review your stay with us. We are so pleased to read your comments and look forward to welcoming you back in the future!Best wishes,
by A verified traveler
Posted 28 May 2024
Wonderful property, staying in the old part of the hotel is very romantic and revives the ages of grandeur.
Comment from Hotel Management
29 May 2024 by Crewe Hall Hotel & Spa, Hotel Management
Dear Susanna,Thank you for your lovely review! We're delighted to hear that you enjoyed your stay in the old part of the hotel. It's wonderful to know that you found it romantic and appreciated the historic grandeur. We strive to preserve the charm and elegance of our property to provide a unique experience for our guests.We hope to welcome you back for another memorable stay soon.Best wishes,Jess
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
15 Jun 2024 by Frankie, Hotel Management
Hi Chris, Thank you for your 5* review. We are so pleased you enjoyed your stay and hope to be able to welcome you back soon!Best wishes,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
8 May 2024 by Frankie, Hotel Management
Hi Sharon, thank you for reviewing your recent stay. We are so pleased to hear that you enjoyed your stay!
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Frankie, Hotel Management
Hi Valerie, thank you for leaving us a 5* review. We are so pleased you enjoyed you stay!Best wishes
by A verified traveler
Posted 27 Mar 2024
Very slow check in
Initial room had no working heating
Took ages to come and check
Then couldn’t fix, so they eventually upgraded me.
Comment from Hotel Management
30 Mar 2024 by Francesca, Hotel Management
Hi Peter, thank you for your review. I'm sorry to hear that your stay didn't get off to the best start. Unfortunately we don't have maintenance on site 24/7 so especially in the evenings, it can take us a short while to investigate issues. Please accept my apologies again that we weren't able to fix the heating in your original room, I hope that the upgrade to our Royal Suite made up for the inconvenience. Best wishes
by A verified traveler
Posted 24 Mar 2024
Everything was perfection. Thank you for the fabulous visit.
Comment from Hotel Management
25 Mar 2024 by Frankie, Hotel Management
Hi Hope, thank you for your 5* review. We are so pleased to hear your positive feedback and hope to welcome you back to Crewe Hall soon.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Frankie , Hotel Management
Hi Elisabeth, thank you for leaving us a 4* review. We are glad you enjoyed your stay! Best wishes
by A verified traveler
Great business stay.
Posted 15 Mar 2024 on HotelsNo complaints! Would certainly stay again. Great staff, service and room.
Comment from Hotel Management
18 Mar 2024 by Frankie , Hotel Management
Hi Leah, thank you for taking the time to review your stay. We are so glad our team looked after you well during your business stay. We hope to welcome you back to Crewe Hall soon!
