Ratings based on 754 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
8 May 2024 by Frankie, Hotel Management
Hi Sharon, thank you for reviewing your recent stay. We are so pleased to hear that you enjoyed your stay!
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Frankie, Hotel Management
Hi Valerie, thank you for leaving us a 5* review. We are so pleased you enjoyed you stay!Best wishes
by A verified traveler
Posted 27 Mar 2024
Very slow check in
Initial room had no working heating
Took ages to come and check
Then couldn’t fix, so they eventually upgraded me.
Comment from Hotel Management
30 Mar 2024 by Francesca, Hotel Management
Hi Peter, thank you for your review. I'm sorry to hear that your stay didn't get off to the best start. Unfortunately we don't have maintenance on site 24/7 so especially in the evenings, it can take us a short while to investigate issues. Please accept my apologies again that we weren't able to fix the heating in your original room, I hope that the upgrade to our Royal Suite made up for the inconvenience. Best wishes
by A verified traveler
Posted 24 Mar 2024
Everything was perfection. Thank you for the fabulous visit.
Comment from Hotel Management
25 Mar 2024 by Frankie, Hotel Management
Hi Hope, thank you for your 5* review. We are so pleased to hear your positive feedback and hope to welcome you back to Crewe Hall soon.
by A verified traveler
Posted 12 Mar 2024
This is an absolutely amazing property. Travelling with our adult children, we had 3 ‘4 poster’ rooms in the old part of the hotel - each uniquely decorated with great charm. Very comfortable and quiet, can highly recommended.
Comment from Hotel Management
15 Mar 2024 by Frankie, Hotel Management
Dear Merryn,Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay and that you would recommend us! We hope you will visit us again soon.Best wishes
by A verified traveler
Posted 2 Mar 2024
Great welcoming staff. Quiet for a weekend. Staff at the Brasserie and Spa really friendly and helpful. Some areas of the hotel a bit tired but overall lovely.
Comment from Hotel Management
5 Mar 2024 by Frankie , Hotel Management
Hi Rebecca, thank you for taking the time to leave us a review. We are so pleased to hear you enjoyed your stay and our staff looked after you well. Best wishes,
by A verified traveler
Posted 9 Feb 2024 on Hotels
Excellent hotel great parking and very quiet
Comment from Hotel Management
13 Feb 2024 by Crewe Hall Hotel & Spa, Hotel Management
Thank you for your rating and feedback Steven.
by A verified traveler
Posted 7 Feb 2024 on Hotels
Only stayed one night - hotel certainly has the wow factor on arrival - sadly the corridors and rooms feel very dated - need some serious expenditure - although the corridor carpet to our room seemed to be brand new so perhaps there is a programme planned - the room didn’t have a smart tv which seems very old fashioned and we had nothing to watch as no Netflix or catch up -however the pool area was spotless and lovely and we had a great relax in the pool and spa - the breakfast was also absolutely delicious - very quiet and lovely food (little sad there was no meat/cheese to go with croissants which would have been nice but no big deal) we did get a great rate for the hotel stay and for what we paid it was good - although the mattress was very saggy in places and not very comfortable - again perhaps these will be replaced in a programme of works? Had a lovely walk around the grounds this morning - hotel was fine for one night but has potential to her absolutely wonderful if money is spent on it!!
Comment from Hotel Management
13 Feb 2024 by Crewe Hall Hotel & Spa, Hotel Management
Thank you for your review Rebecca.In answer to your observations we are certainly at the start of our refurbishments works and we are very excited for this work to be completed.
by A verified traveler
Posted 1 Feb 2024
Property is excellent, very historical. Had feature room which was lovely and had great facilities (inc wine and beer in room). Food wasn’t great, we explained to staff who were very apologetic.
Roads leading to hotel are full of pot holes and in desperate need of resurfacing.
Staff were very friendly and helpful
Comment from Hotel Management
4 Feb 2024 by Francesca , Hotel Management
Dear Nikki,Thank you for your review. We are very pleased to hear you enjoyed your Feature room in our Old Hall and that our staff were friendly throughout your stay.We are sorry to hear your experience in our restaurant wasn't the best, we hope it won't put you off returning in the future.
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
4 Feb 2024 by Francesca , Hotel Management
Dear Mr, we are very sorry to see your review and that you did not enjoy your stay. If you are able to provide more details on your stay, we would love the opportunity to be able to improve.Best wishes,
