Ratings based on 994 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 30 May 2024
Elevator needs work done on it.
by A verified traveler
Posted 29 May 2024
Cookies for their breakfast, outdated and very noisy!
by A verified traveler
Posted 29 May 2024
Nice and clean … good breakfast
Comment from Hotel Management
30 May 2024 by HIE-Crestwood Team, Hotel Management
Hello Jose,Thank you for your kind words! We're delighted to hear that you found our hotel nice and clean, and that you enjoyed our breakfast offerings. Providing a comfortable and satisfying experience for our guests is our top priority, and we're glad we could meet your expectations in these aspects.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Until then, safe travels and warm regards from all of us here at Holiday Inn Express- Crestwood
by A verified traveler
Posted 26 May 2024
Everything was great. Staff super friendly and ver helpful
Comment from Hotel Management
30 May 2024 by HIE-Crestwood Team, Hotel Management
Hello Nina,Thank you for your glowing review! We're thrilled to hear that you had a great experience during your stay with us. Our team works hard to provide exceptional service, and it's wonderful to hear that our staff were friendly and helpful throughout your visit.Your kind words mean a lot to us, and we truly appreciate your feedback. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Until then, safe travels and warm regards from all of us here at Holiday Inn Express- Crestwood!
by A verified traveler
Posted 22 May 2024
It was quiet and there were plenty of restaurants near the hotel
Comment from Hotel Management
23 May 2024 by Patrick E. General Manager, Hotel Management
Hello Amaiya,We're thrilled to hear that you found our location peaceful and convenient for dining options! Providing a serene environment and easy access to nearby restaurants are priorities for us. Your positive feedback is truly appreciated and motivates us to maintain these standards. Should you choose to stay with us again, we'll strive to ensure your experience is just as pleasant, if not better. Thank you for sharing your thoughts with us!
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Patrick E. General Manager, Hotel Management
Hello Jose A,Thank you for your rating and for sharing your experience with us! We're glad to hear that overall you had a pleasant stay, enjoying our breakfast, friendly staff, and comfortable accommodations. We'll make sure to address the issue with the right-hand lobby elevator to improve our service for future guests. We hope to have the opportunity to welcome you back and earn that extra star in the future! If there's anything specific we can do to enhance your next stay, please don't hesitate to let us know.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
21 May 2024 by Patrick E. General Manager, Hotel Management
Hello Jose,Thank you very much for the top rating! We're delighted to hear that you had a great experience during your stay. Your satisfaction is our priority, and we're thrilled to have met your expectations. We look forward to the opportunity to welcome you back for another wonderful stay in the future. If there's anything we can do to make your next visit even better, please feel free to reach out.
by A verified traveler
Posted 11 May 2024
Room newly renovated. Hard to make the drain stay open in the shower. Bed was hard and I found it uncomfortable. Appreciated the range of pillows so I could find a comfy one. In room coffee was name brand Keurig. No hand soap, just the pump bottles in the shower. No comfy chair. Breakfast was very nice for On the Go - Bob Evans sandwiches you could heat up, Ciobani yogurt, hard boiled eggs, hot cinnamon rolls in the plastic box and good quality muffins. Staff were attentive.
Comment from Hotel Management
21 May 2024 by Patrick E. General Manager, Hotel Management
Hello Susanna,Thank you for sharing your detailed feedback with us. We're glad to hear that you appreciated the recent renovations in the room and the variety of amenities provided. We'll certainly take note of your comments about the shower drain and the comfort of the bed to ensure a more enjoyable experience for our guests in the future. We apologize for any inconvenience regarding the lack of hand soap and a comfy chair in the room. We do provide bar soap at our front desk upon request while we are still completing renovation in which hand soap and lotion are being installed.We're pleased that you found the range of pillows helpful and enjoyed the selection of breakfast items, including the Bob Evans sandwiches (only provided temporarily due to the renovation constraints), yogurt, hard-boiled eggs, and muffins. We appreciate your understanding during our renovation period. Moving forward, we want to assure you that we are now offering our full hot breakfast, Holiday Inn Express style, with a wide range of delicious choices.Your kind words about our attentive staff mean a lot to us, and we'll be sure to pass along your compliments to them.If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience soon.
by A verified traveler
Posted 8 May 2024
Staff should be polite and friendly. They look mad
Comment from Hotel Management
21 May 2024 by Patrick E. General Manager, Hotel Management
Hello Martin,Thank you for bringing this to our attention. We sincerely apologize for any instances where our staff appeared less than friendly or welcoming. We strive to ensure that all our guests feel valued and appreciated during their stay, and we take your feedback seriously.We will address this matter with our team to ensure that all interactions with guests are conducted with the utmost professionalism, courtesy, and warmth. Our goal is to create a positive and welcoming atmosphere for every guest, and we're committed to making the necessary improvements.Please know that your feedback is invaluable to us, and we appreciate your candor in helping us identify areas for improvement. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We want to ensure that your next visit with us exceeds your expectations.
