Ratings based on 788 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Hotel was nice and in a great location near everything. The staff was nice. Free breakfast and only $25 security deposit compared to some wanting $50-$100. Will stay again
Comment from Hotel Management
12 Jun 2024 by Wendy B, Hotel Management
Ms. Melanda, Thank you for taking the time to share your feedback! We are happy to hear that you had such a positive experience during your stay with us, Home Town Inn & Suites, Crestview, FL. We look forward to welcoming you back soon. Until then, safe travels.Warm Regards,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 2 Jun 2024
Very friendly front desk service. Easy checking in and out. Housekeeping was helpful and exceptionally polite. Best prices in the area for a good room. The pool looked clean and relaxing.
Comment from Hotel Management
3 Jun 2024 by Wendy B, Hotel Management
Dear Promise, Thank you for taking the time to rate and review your recent stay at Home Town Inn & Suites. It looks like you enjoyed your stay. I will share your feedback with our entire team. We all strive to enhance all guests stay and it is rewarding to see our team succeeding. If you have any further feedback or comments, please feel free to let us know. Until next time, safe travels.Warm Regards,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 28 May 2024
Room was infested with ants and roaches. A/C fan worked when it wanted. Chair, bed coverings and bathtub had cigarette burns all over them. Had to ask twice to get room cleaned and new bed sheets
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dear Mr. Suttell, Thank you for your review. We are surprised to hear about your report of ants and roaches, as we have stringent pest control measures in place and have not had any previses reports of such issues. Regarding the A/C fan not working consistently, we have written a workorder and our maintenance team will make this a priority. I am also sharing your feedback regarding the burns on the chair, bed coverings. The bathtub is on our list to refinish. The fact that you had to ask twice to have your room cleaned and replacing your bed linen: We’ll address this with our housekeeping team to ensure better communication and responsiveness. Thank you for bringing these areas to our attention. Respectfully yours,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 27 May 2024
Clean and beautiful pool! Restaurants within walking and reasonable driving distance. Friendly staff!
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dear Ms. Amanda, It was very nice meeting you and thank you for giving feedback from your stay. Thank you for recognizing our friendly staff! We believe that excellent service is a key part of any memorable stay. I’m delighted to hear that you enjoyed our clean and beautiful pool! It’s always wonderful when guests appreciate the amenities we offer. Being close to restaurants is a definite plus! It makes dining out convenient and adds to the overall experience. If you have any favorite restaurants nearby, feel free to share them with us. We’re always looking for recommendations to pass on to other guests. Until we see you next time, safe travels.Warm Regards,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 27 May 2024
Construction on major roadway was very inconvenient
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dear Mr. Pelkey, Thank you for taking the time to leave feedback from your recent visit. We understand your frustration regarding the inconvenience caused by the construction on the major roadway. Your 4-star rating is valuable to us, and we’ll continue to work on minimizing disruptions during such situations. If there’s anything else we can improve, please feel free to share. Safe travels! Warm Regards,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 26 May 2024
Run down, poor TV, very meager breakfast, Bed comfortable, but second had cigarette burn in bedspread. Electrical outlet near sink was inoperative.
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dea Mr. Ferguson, Thank you for sharing your feedback about your recent stay. I apologize for any inconveniences you experienced during your visit. Your comments are valuable to us, and we appreciate your honesty. We take cleanliness and maintenance seriously and appreciate you informing us regarding the non-working GFI next to the sink and the tv issue. A workorder has been generated and marked priority. Regarding the cigarette burn in the bedspread, I apologize for our oversight and have relayed this to our housekeeping staff. Again, we appreciate your feedback and hope to have the opportunity to improve your experience during your next visit.Respectfully yours,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 26 May 2024
Great service.
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dear Mr. Moreno, Thank you for taking time to share your experience with us, Home Town Inn & Suites, Crestview, FL.Our guest satisfaction is our top priority and such a positive review serves as a reminder as the importance of our role in enhancing our guest's experience. Thank you again for your feedback and we look forward to welcoming you back next time you are in the Crestview area.Warm Regards,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 26 May 2024
The staff was nice, but the room was not very clean.
Comment from Hotel Management
28 May 2024 by Wendy B, Hotel Management
Dear Ms. Ferguson, First, we want to thank you for taking time to share your feedback with us. I am glad to hear that the staff were nice. We strive to provide excellent customer service and the comments will be shared with our team. I apologize that the room wasn't as clean as it should have been. We take the cleanliness seriously, this will also be shared with our housekeeping team and addressed immediately. We value your feedback and hope to have the opportunity to enhance your experience during your next visit. Until then, safe travels.Respectfully yours,Wendy BairdFront DeskGuest Services
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Wendy B, Hotel Management
Dear Ms. Rhonda, Thank you for taking time to rate your and Mr. Tommy's stay with Home Town Inn & Suites. We are thrilled to see that you enjoyed your stay. It's fantastic that our team's effort to ensure your comfort and satisfaction made you feel welcome. We hope to welcome you and Mr. Tommy back in the near future.Safe Travels,Wendy BairdFront Desk ManagerGuest Services
by A verified traveler from orlando
Posted 12 May 2024
because of one way yraffic difficult to get in and out of property
Comment from Hotel Management
14 May 2024 by Wendy B, Hotel Management
Dear Mr. Van Deventer,Thank you for taking time out of your day to rate your stay with us at Home Town Inn & Suites. We are delighted to know that you enjoyed your stay with us and understand the current construction of 85/Ferdon Blvd did not make it easy for you to reach our hotel. We appreciate you choosing Home Town Inn & Suites and would like to welcome you back anytime you are in the Crestview, FL area. (Hopefully the construction is at a point to not inconvenience our guests, reaching our hotel.).Warm Regards,Wendy BairdFront Desk/Guest Services
