Ratings based on 775 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Wendy B, Hotel Management
Dear Ms. Rhonda, Thank you for taking time to rate your and Mr. Tommy's stay with Home Town Inn & Suites. We are thrilled to see that you enjoyed your stay. It's fantastic that our team's effort to ensure your comfort and satisfaction made you feel welcome. We hope to welcome you and Mr. Tommy back in the near future.Safe Travels,Wendy BairdFront Desk ManagerGuest Services
by A verified traveler from orlando
Posted 12 May 2024
because of one way yraffic difficult to get in and out of property
Comment from Hotel Management
14 May 2024 by Wendy B, Hotel Management
Dear Mr. Van Deventer,Thank you for taking time out of your day to rate your stay with us at Home Town Inn & Suites. We are delighted to know that you enjoyed your stay with us and understand the current construction of 85/Ferdon Blvd did not make it easy for you to reach our hotel. We appreciate you choosing Home Town Inn & Suites and would like to welcome you back anytime you are in the Crestview, FL area. (Hopefully the construction is at a point to not inconvenience our guests, reaching our hotel.).Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
10 May 2024 by Wendy B, Hotel Management
Dear Ms. Melissa,Thank you for taking the time to rate your recent stay with Home Town Inn & Suites, Crestview, FL .We take pride in our team's dedication to provide exceptional service and it is nice to know we succeeded. We always share feedback from all guests with our Front Desk team and our Housekeepers. We look forward to having the opportunity to welcome you back in the future.Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 4 May 2024
nice front desk
Comment from Hotel Management
10 May 2024 by Wendy B, Hotel Management
Dear Mr. Renkin,First off, thank you for taking time to leave us a review, and your kind words! I’m delighted that I could help make your stay enjoyable. If you have any more feedback, I would love to hear from you. We look forward to welcoming you back soon! Until that time, safe travels.Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler from Austin
Posted 30 Apr 2024
Located close to restaurants.
Comment from Hotel Management
30 Apr 2024 by Wendy B, Hotel Management
Dear Mr. Mccrary, Thank you for taking the time to rate your recent stay with us, Home Town Inn & Suites, Crestview, Fl.It's nice to hear you enjoyed your stay with us. Our guests' satisfaction is our top priority, and I'm glad our team helped make your stay a positive one. If there were any areas where we could improve, please share that with me. We look forward to having the opportunity to welcome you back in the future. Until then, we wish you all the best n your travels.Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 27 Apr 2024
Great value
Comment from Hotel Management
27 Apr 2024 by Wendy B, Hotel Management
Dear Mr. Watson, Thank you for taking time to rate your recent stay with Home Town Inn & Suites, Crestview, FL. Our guests' satisfaction is our top priority, and we will share your feedback with our team. We look forward to having the opportunity to welcome you back in the future. Until then, we wish you the best on your travels.Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
15 May 2024 by Wendy B, Hotel Management
Dear Mr. Levings, Thank you for rating your stay with us at Home Town Inn & Suites, Crestview, FL. It looks like your stay was not an overall good experience. If there’s anything specific, you’d like us to improve, please feel free to share more details. We value your input as it helps us to improve, and we would be grateful for the opportunity to demonstrate our dedication to our guest satisfaction next time you are in the Crestview, Fl area.Respectfully yours,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 24 Apr 2024
They were so sweet the biggest issue was the construction on the corner and we ended up having to go 12 miles extra to turn around on the interstate so 24 miles later we took the correct turn to finally check in.
Comment from Hotel Management
26 Apr 2024 by Wendy B, Hotel Management
Dear Ms. Caldwell, Thank you for taking the time to share your experience with us. It is wonderful to hear that our staff was able to make your stay more enjoyable. We do sympathize with you regarding the construction. Thank you for sharing that aspect and our website team will be adding the information of the construction to our websites. Thank you again for your feedback, and we look forward to welcoming you back to Home Town Inn & Suites in the near future.Warm Regards,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 16 Apr 2024
The hotel service was great the Expedia I was very disappointed I by mistake put tomorrows date down instead
of today for check in and had to call Expedia when we got to hotel. Expedia charged an additional fee even when hotel didn’t want to. Poor customer service
Comment from Hotel Management
17 Apr 2024 by Wendy B, Hotel Management
Dear Ms. Goodman,Thank you for choosing Home Town Inn & Suites and for taking the time to leave such a positive review about your stay with us! We are thrilled to hear that you enjoyed our facilities and services.We also want to extend our sincerest apologies for the difficulties you experienced with Expedia’s customer service. While we have no control over their service, we understand how frustrating it can be when something doesn’t go as planned. Please rest assured that we value your satisfaction highly and are always here to assist our guests directly with any concerns or needs.Your feedback is greatly appreciated as it helps us maintain our high standards of service. We hope to have the pleasure of welcoming you back soon and providing you with another excellent experience.Respectfully yours,Wendy BairdFront Desk/Guest Services
by A verified traveler
Posted 14 Apr 2024
Staff was very helpful during checkin and giving me extra linens when needed. Great water pressure in shower. Room was quiet. Nicely updated, good a/c.
Comment from Hotel Management
17 Apr 2024 by Wendy B, Hotel Management
Dear Ms. Booth, We are incredibly grateful for your wonderful review and for highlighting what made your stay at Home Town Inn & Suites more enjoyable. It's fantastic to hear that our team made a positive impression with their service. We strive to provide a peaceful atmosphere, so knowing you appreciated the quietness of our hotel is very rewarding. Cleanliness is a cornerstone of our guest experience, and we're glad you found our premises clean. Thank you once again for sharing your experience. We look forward to the pleasure of welcoming you back for another serene and satisfying stay. Warm Regards,Wendy BairdFront Desk/Guest Services
