Ratings based on 996 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Manager, Hotel Management
Dear Vanessa,Thank you so much for your perfect rating of 5 out of 5! We're thrilled that you had such a wonderful experience with us. Providing exceptional service and ensuring our guest's satisfaction is our top priority. Your feedback means a lot to us, and we appreciate your kind rating. We look forward to welcoming you back in the future for another outstanding stay. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Howard,Thank you for taking the time to provide feedback on your recent stay. We apologize that your experience did not meet your expectations, resulting in a rating of 2 out of 5. We would greatly appreciate it if you could provide specific details about the aspects of your stay that fell short. Your input will help us identify areas for improvement and ensure a better experience for our future guests. Thank you for choosing our hotel, and we hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
The property is not impressive. I checked in with a child and found our room had no working television. So there was nothing to do that night in the room. The next morning we had plans for the day, but still nice to get back to the room and relax with some TV, or have some cartoons on for my child while I'm getting ready in the morning. Day 2, still no TV. And the staff refused to discount or switch my room. Unacceptable. I ended up leaving and going to Motel 6, which was wonderful! Fancy, working T/television , squeaky clean, and right across from the beach! I'm glad this place didn't ruin our trip.
Comment from Hotel Management
3 Jun 2024 by Hotel Management, Hotel Management
Dear Macy-June,We're deeply sorry to hear about the issues you experienced during your stay. It's unacceptable that your room had no working television and that our staff did not offer a resolution. We understand how important it is to have functioning amenities, especially when traveling with a child. We sincerely apologize for the inconvenience and frustration this caused. Your feedback is crucial for us to address these problems and improve our services. If you decide to give us another chance in the future, we will do our utmost to provide a much better experience. Thank you for sharing your feedback, and we hope your future travels are pleasant and trouble-free.Sincerely, Hotel Management
by A verified traveler
Posted 20 May 2024
There was holes in the walls in our room. The bathtub wasn't very clean with hair on it. The house keeper never came to clean our room and give us towels when we were there 3 nights. Plus our neighbors were called on and very loud.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Amanda,We're sincerely sorry for the numerous issues you encountered during your stay. It's unacceptable that your room wasn't up to standard, with holes in the walls and cleanliness concerns in the bathtub. Additionally, we apologize for the lack of housekeeping service and the disturbance caused by noisy neighbors. Your feedback is crucial, and we'll address these issues with our team to ensure they're promptly resolved. Please accept our apologies, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
by A verified traveler from Charleston
Posted 19 May 2024
The blankets on the bed were stained, there was a group having a meth party in the room below us, tv didn’t work. Avoid this place.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Steven,We're deeply sorry to hear about the multiple issues you encountered during your stay. It's unacceptable that you found stained blankets, experienced disturbance from neighboring guests, and had issues with the TV. Your comfort and safety are our top priorities, and we apologize for falling short of meeting your expectations. Your feedback is invaluable, and we'll address these issues with our team to ensure they're promptly resolved. We understand your decision to avoid our place and apologize for any inconvenience caused.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Unsafe and noisy
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Charlotte,We're sorry to hear about your experience. Ensuring a safe and quiet environment for our guests is our top priority. Your feedback is important, and we will address these concerns immediately. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 16 May 2024
There was a problem with my Expedia reservation confirmation number when I tried to check in, but after 30 mins. and a call to Expedia, we got into our room and had a great stay. The location is directly across from the harbor and a great restaurant for fish and chips. The complimentary breakfast is nice. Gotta love Belgian waffles!
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Lisa,We're glad to hear that despite the initial hiccup with your reservation, you were able to enjoy your stay with us. Thank you for your patience and understanding during the check-in process. It's wonderful to hear that you appreciated our location and enjoyed the complimentary breakfast, especially the Belgian waffles! We hope to welcome you back again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Manager, Hotel Management
Dear Josh,Thank you for your feedback! We're glad to hear that you had a positive overall experience during your stay. If there's anything specific you enjoyed or any areas where we can improve to earn that extra star next time, please let us know. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Apr 2024
There was a giant burned garbage pile outside along with trash lining the entire back of the building. The windows all lacked screens. The beds sounded like they would fall apart if someone moved on them. There was also a giant crack in the floor of the bathtub where water freely drained and it felt like you would fall through the floor. The staff were very kind though and helpful. The room was clean - but definitely in dis-repair.
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Kelly,We apologize for the unsatisfactory experience you had during your stay. Your feedback regarding the external appearance of the building, lack of window screens, condition of the beds, and bathtub issues is deeply concerning, and we take it very seriously. We will address these maintenance and cleanliness issues promptly to ensure a more comfortable experience for our guests. We appreciate your kind words about our staff and their helpfulness. Please rest assured that we will work diligently to improve our facilities. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Mar 2024
Close to harbor and walking distance to most things in crescent city!
Comment from Hotel Management
1 Apr 2024 by Hotel Manager, Hotel Management
Dear PAUL J,Thank you for your review! We're glad to hear that you appreciated our convenient location near the harbor and within walking distance to attractions in Crescent City. Your feedback is valuable to us, and we hope to have the opportunity to exceed your expectations in the future. If there's anything specific we can improve upon, please let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
