Ratings based on 258 Verified Reviews
2.9 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Easy access to property. Did not like a kiosk checkin
Room okay
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello James,We are pleased to hear that you found our property easily accessible. We appreciate your feedback regarding the kiosk check-in and the room. Your comments will be shared with our team for future improvements. Thank you for staying with us, and we hope to welcome you back again soon.
by A verified traveler
Posted 8 Jun 2024
We were very disappointed by this motel. We were given a check-in time of 2 P.M. and our room wasn’t ready until after 3 P.M. as well as dents in the walls, and the bathroom door handle was completely unusable. There were people working on cars throughout the day, and even into the might, as well as toddlers and animals running around. It seemed as if locals might be living there and were very disruptive our entire stay. Definitely will not be staying here again, and glad we didn’t have our children with us.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Harmony,We apologize for the inconveniences you experienced during your stay with us. Your feedback is valuable and will be shared with our team for improvement purposes. Please feel free to contact our management team directly to discuss your concerns further. Your comfort and satisfaction are our top priorities, and we appreciate your understanding.
by A verified traveler
Posted 29 May 2024
Ok
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Jitinder,We appreciate you taking the time to share your feedback with us. Should you have any further concerns, please do not hesitate to reach out to our management team directly for further assistance. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 28 May 2024
Had to wait for check in, no one at the counter n had to call. Floor were dirty, room was ok.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Ka,We apologize for the inconvenience you experienced during check-in and with the cleanliness of the floors. Your feedback will be shared with the team for improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 May 2024
This is probably the worst hotel I have ever booked. It’s over priced for the gross experience we received. First off we received a “courtesy” call, prechecking us in, but on the call the person just wanted to know our arrival time. After explaining that we are further up on the Oregon coast and we don’t know what time we’ll there, she said ok well check in is at 2 pm (it was currently 12 and we were about 5 plus hours away) I explained we didn’t have a plan on arriving at a set time, but she still insisted on putting down a time. So I told her I guess we can try to be there by 8. We ended up getting here at 9 pm. When you arrive be prepared to deal with a virtual person on a computer screen. (This might be convenient for a hotel that couldn’t be staffed 24/7) but they’re not staffed at all, we didn’t deal with a physical person since we arrived. Upon entering the room, after struggling to get the door open since it’s not sitting correctly, there was dirt on the floor, it didn’t look like it had been cleaned in who knows how long. Clearly from my review and others cleanliness is not their priority and neither is customer service. The bathroom is moldy, the towels were dingy as well as the beds and sheets, the walls were filthy, only two outlets worked. Don’t book here and we won’t be back.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Jenny, We're sorry to hear about your experience. We always aim to provide a high standard of service. We will address your concerns with the team to ensure improvements are made in the future. Your feedback is valuable to us as we strive to enhance the guest experience. Thank you for sharing your review with us.
by A verified traveler
Posted 25 May 2024
This was not a fancy inn but it was a decent sleep and walking distance to groceries and the water. Did not like the remote check in process, but once checked in there were no issues.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Anita,We appreciate your feedback on the convenient location and comfortable stay at our inn. We'll take note of your comments regarding the remote check-in process for future improvements. Should you have any further concerns, please feel free to reach out to our management directly for assistance. Thank you for choosing to stay with us.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Talina,We're sorry to hear your experience didn't meet your expectations. Please feel free to reach out to us with any feedback from your stay so we can address any concerns you may have.
by A verified traveler
Posted 19 May 2024
There wasnt anyone on site, you check in with a kiosk which is fine but it didnt work very well. The whole property was dirty and there were... questionable... people seemingly living there and smoking outside constantly. The tub seemed like i was gonna fall through it while i was showering. Only a couple of the plugs worked. The bed was super hard. It was ok for how cheap it was, but I'd rather spend a little more money and stay somewhere nicer. I didn't want to take my shoes off inside, it was just dirty.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Mariah, We apologize for any inconvenience you experienced during your stay and thank you for your feedback. Our kiosk check-in system is designed for efficiency but we'll ensure it functions better. We appreciate your observations about the ambiance and maintenance, and your input will help us improve. We aim to provide value for our guests and regret this was not entirely met. Your comments are valuable for our continuous enhancement.
by A verified traveler
Posted 16 May 2024
No staff on property, checkin is virtual so you have to wait outside for a long time. Wouldn’t recommend. Room also smelled like hay for some reason.
Comment from Hotel Management
19 May 2024 by Manager, Hotel Management
Hello Chloe,We regret that you experienced challenges during your stay. Your feedback has been noted and will be shared with the management team for their review. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Reth, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly with any feedback you would like to share so we can address any concerns.
