Ratings based on 994 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Very clean and comfortable however there was no hot water The toilets were very low to the ground
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our hotel clean and comfortable. Your comments regarding the hot water and toilet height have been noted, and we apologize for any inconvenience caused during your stay. Please be assured that we will address these issues promptly to ensure a more enjoyable experience for our future guests.We appreciate your valuable input and hope to welcome you back for an improved stay in the near future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Jun 2024
Ok
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and for choosing to stay with us. We are delighted to hear that you had an enjoyable experience overall. Your feedback is greatly appreciated, and we hope to welcome you back soon for an even more satisfying stay.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Jun 2024
Location
Comment from Hotel Management
12 Jun 2024 by Hotel Manager , Hotel Management
Dear RENE,Thank you for your feedback. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely, Hotel Manager
by A verified traveler from Raleigh
Posted 10 Jun 2024
Especially enjoyed the breakfast.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're delighted to hear that you enjoyed our breakfast offerings during your stay. We're committed to providing delicious and satisfying options to start your day off right. We hope to welcome you back soon for another enjoyable experience at our hotel.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
The room smelled so badly of chemicals we had to leave the hotel altogether. Unfortunately we had prepaid for the room and so we could not get a refund even though we did not stay there.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us. We're deeply sorry to hear about the inconvenience you encountered during your stay. Our team takes cleanliness and guest satisfaction seriously, and we're investigating this matter with urgency. We understand your frustration, and we'll work to ensure such incidents are prevented in the future. Please accept our sincerest apologies, and we hope for the opportunity to restore your faith in our services.Sincerely, Hotel Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We regret to hear that your recent stay fell short of your expectations. Your comments are valuable to us as we continually strive to improve our services. If you would like to discuss your experience further, please feel free to contact us directly.Sincerely, Hotel Manager
by A verified traveler
Posted 21 May 2024
A good option for staying overnight on our road trip. The staff was friendly and helpful.
Comment from Hotel Management
21 May 2024 by SHASTA GM , Hotel Management
Your business is very important to us and we value your feedback. By telling us what you liked about your stay from what seems to be the whole stay, you enjoyed our amazing staff as well as our amenities, and who can forget the breakfast we will work hard to provide your stay for the rest of our guest thank you, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler from Los Banos
Posted 18 May 2024
I asked the receptionist when we checked into put us in a quiet spot. Our neighbors slammed their doors to take care of their children for two hours before we got to sleep.
Comment from Hotel Management
20 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're truly sorry to hear about your experience. Your comfort is paramount to us, and we regret that we fell short in providing a peaceful environment. Please know that we take your feedback seriously and will take necessary steps to address this issue to ensure a better stay for our guests in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler from Bellefontaine
Posted 17 May 2024
Loved the receptionist! She was extremely helpful and very pleasant!
Comment from Hotel Management
17 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're thrilled to hear you had such a positive experience with our receptionist! Providing exceptional service is our top priority, and we're delighted that she made your stay memorable. Thank you for your kind words, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Hotel Manager , Hotel Management
Dear Charles,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager
