Ratings based on 286 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
On arrival seemed ok, but run down. Went out for food and came back to full parking spaces outside the hotel. I parked across from the hotel and had a local come up to my car and tell me to move before the guy who parks there comes back because I don’t want to see him angry. Then came endless itching throughout the night unable to sleep at all, I left at 3am continuing to itch till the next day
by A verified traveler
Posted 5 Jun 2024
Average
by A verified traveler
Posted 3 Jun 2024
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by A verified traveler
Posted 2 Jun 2024
No sound proof rooms , noise from a party , also people walking up and down floors I work at Gatwick Airport Ann Work shift patterns which I had to get up very very early, but the noise was incredibly loud.
Dirty coffee cups teaspoon a horrible odour in the bathroom And one dirty pillowcase
by A verified traveler
Posted 2 Jun 2024
A dated property that needs some money spent on it. Our room was small with cobwebs on the ceiling which could easily be reached to clean. Bed not that comfortable.
by A verified traveler
Posted 21 May 2024
Ok for my 1 night stay … probably won’t stay there again ..
by A verified traveler
Posted 20 May 2024
After I booked and paid for a stay here, I looked at the very negative reviews. I must say my room was fine with a good en-suite. It is a good mile south of Crawley and the train station. When I arrived, the car park looked totally uncared for which gives a poor impression.
However, other than the distance to Crawley I would have been willing to rebook.
by A verified traveler
Posted 22 Apr 2024
Came off an eight hour flight to find no one at the front desk to greet us. There was a sign that said they could be reached on “WhatsApp”, no one replied for almost over four hour. An older gentleman comes from upstairs and starts talking to us to then say he didn't work there (he later used a key to let us in our room) the room was tiny and on the first floor just left of the reception desk. We could hear all conversations happening in the lobby and our door would shake and rattle anytime someone opened or closed the main front door. The bathroom was tiny and cramped. The shower curtain was dirty and should have been changed a long time ago. Things in the room such as the tea kettle were dusty, showing signs that they had not been touched in a while. The room and just initially interaction was so bad I canceled the rest of my stay in that room and booked somewhere else. All in all zero out of ten would not recommend
by A verified traveler
Posted 20 Apr 2024
It was a lovely place and a lovely clean room but the shower is rubbish it burns you even on low for hot then goes freezing cold.
Also the queen bed had a dip in the middle so couldn't have any contact with my partner.
by A verified traveler
Posted 18 Apr 2024
