Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 7 Jun 2024
We enjoyed our time there. Nice and relaxing
Comment from Hotel Management
9 Jun 2024 by Hotel Manager , Hotel Management
Dear Matthew E,Thank you for the fantastic review! We're delighted you had a relaxing and enjoyable stay at our hotel. We aim to provide a comfortable and stress-free environment, so your feedback is truly appreciated.We hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
Although the staff was very nice and accommodating this hotel was not worth the $165 we paid for one night. Our original room smelled like straight urine when we arrived with our kids. They did give us another room when immediately asked however that room looked like it had mold on the walls. Paint was coming off by the air conditioning unit. Do not recommend.
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Rose,We sincerely apologize for the disappointing experience you had during your stay. We are sorry that you encountered cleanliness and maintenance issues in your rooms. We appreciate your feedback and will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. Your satisfaction is our top priority, and we regret that we fell short on this occasion. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager
by A verified traveler from Kersey
Posted 29 May 2024
I really liked the room. The staff were professional and friendly. We stayed 1 night, breakfast was very good.
Comment from Hotel Management
30 May 2024 by Hotel Manager , Hotel Management
Dear James,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you enjoyed your stay with us and found the room to your liking. It's great to know that our staff provided you with professional and friendly service, and we're thrilled that you enjoyed our breakfast offerings. We appreciate your recommendation and hope to welcome you back for another fantastic stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
Love the people and the rooms
Comment from Hotel Management
27 May 2024 by Hotel Manager , Hotel Management
Dear Dawn,Thank you for your perfect rating! We're thrilled to hear that you love our people and the rooms. Your satisfaction is our priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 22 May 2024
Great Breakfast Helpful staff. Outside covered area for smoking.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Peter,Thank you for the fantastic rating! We're thrilled to hear that your experience was great, as always. We can't wait to have you stay with us again!Sincerely, Kirstine NewtonGeneral Manager
by A verified traveler from Orlando
Posted 19 May 2024
I gave this 3 stars but really was bordering on two. The reason I did go with 3 is the staff was very friendly and also part of the issue is the area - you are just not really going to find a nice hotel unless you go to Tallahassee. That being said the hotel overall is just not super clean, outside areas and hallways all could use some sweeping and vacuuming. Literally the worst hotel bed I’ve ever slept in hard mattress and lumpy hard pillows and there was sand or something gritty at bottom of sheets. By the time we were tucked in did not want to bother asking to change rooms or sheets, it was bed time. Also they have one of my least liked features in any hotel - turn bathroom light on and fan automatically comes on - ugh. So loud and makes an issue of you get up to go to bathroom at night. I would have felt better if this place was $50 or under $100. They do have a breakfast typical NWE (not worth eating) chain hotel setup. Again, staff very nice it’s just a dumpy hotel in an area that you’re not going to find much better.
Comment from Hotel Management
22 May 2024 by Hotel Manager , Hotel Management
Dear Ashley,Thank you for your honest feedback. We apologize for falling short of your expectations. We appreciate your recognition of our friendly staff. We take cleanliness seriously and will address your concerns with our housekeeping team. Additionally, we'll consider your comments regarding the comfort of our beds and pillows. Your feedback is valuable as we strive to improve our guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 14 May 2024
The property is well maintained and since it was the off-season, it was very quiet. It's not the Ritz, but it is clean and no offensive odors. The continental breakfast was served daily and it was freshly prepared and sufficient. The staff we encountered were pleasant and helpful. All in all, a pleasant stay. Be aware - there is a $100.00 damage deposit that is not mentioned on Expedia's website. Also, there is a $20.00 per night fee for pets that is not mentioned on Expedia's website.
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear George,Thank you for the perfect rating and for sharing your experience! We're delighted you enjoyed our well-maintained property, quiet atmosphere, and freshly prepared breakfast. We understand your concern regarding the damage deposit and pet fee and will work to improve communication about these charges. We look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Great staff, comfortable room and affordable prices for Tallahassee.
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Allan,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great experience with our staff, found your room comfortable, and appreciated our affordable prices. Providing excellent service and value for our guests is important to us, and we're glad that we met your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Apr 2024
They had a really great refrigerator/freezer that had quite the space and a little ice cube tray. Loved it. Dog walking area great. Pool is nice. They didn't have a working washer/dryer though.
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Cheryl,Thank you for your feedback and positive rating! We're glad to hear that you enjoyed the spacious refrigerator/freezer with the ice cube tray, as well as our dog walking area and nice pool. We apologize for the inconvenience regarding the washer/dryer and appreciate you bringing it to our attention. We'll work to address this issue promptly to ensure a more comfortable experience for our guests in the future. We hope to have the opportunity to welcome you back again for another enjoyable stay!Sincerely, Hotel Manager
