Ratings based on 955 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Third time staying here so pretty comfy with the property
Comment from Hotel Management
6 May 2024 by Dear Kristalle, , Hotel Management
What a great pleasure to have the opportunity to receive your positive qualification through this platform.We are very happy to determine in your qualification that this visit to our resort was positive and satisfactory.We look forward to having the opportunity to welcome you back soon.Best regards,El Cid Resorts.
by A verified traveler
Posted 28 Apr 2024
Very convenient for an overnight stay from the mainland.
Comment from Hotel Management
29 Apr 2024 by Dear Richard, , Hotel Management
I would like to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed from a wonderful vacation experience and we look forward to have the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 24 Apr 2024
Excellent value for price. The rooms are clean and the amenities are nice. I really enjoyed the shows they had. The fire show was actually very impressive.
Comment from Hotel Management
25 Apr 2024 by Dear Claudia, , Hotel Management
Thank you very much for granting us the opportunity to receive your comments on this media.We are very glad to hear that each experience at our resort has been a totally pleasant holiday.We look forward to having the opportunity to continue being your hosts in the future.Sincerely,El Cid Resorts.
by A verified traveler
Posted 31 Mar 2024
I would NOT recommend this hotel. They cater to cruise ship people and not the people who are staying at resort. Once cruise ships leave, everything is closed in this area and no place to eat or seek entertainment unless you go downtown. Reception staff was not helpful, we complained about our beds having holes in the middle, only after multiple complaints one bed was fixed. They charged us an extra tax fee per night that went into play in 12/23. We booked our hotel pkg in 10/23 prior to this extra fee. We were told we should have been given option to decline this fee and we were not given this choice and they refused to refund our money. We were not all inclusive so we paid everytime we ate or drank at the hotel. During check out they wanted to charge us again for what we had the first day when we were at pool because pool wait staff did not mark it as paid. We had to argue with them and have other wait staff confirm we paid each time we consumed something. Reception staff was not friendly or accommodating.
Food was good at El Cid, the activities director was fun and engaged with guests staying at hotel. But I would not recommend this hotel
Comment from Hotel Management
6 Apr 2024 by Dear Kathleen,, Hotel Management
Thank you very much for sharing your evaluation of our facilities concerning this recent visit to our resort.We regret that your stay at El Cid has caused you dissatisfaction. We can assure you that our purpose has been to make our guests happy and make this visit an insurmountable vacation experience.Although determining that your expectations were not met disappointed us, we will be very pleased to share each of your comments with the area manager in charge to work on the action plans to improve and regain the quality service characteristics of El Cid Resorts.We hope you can give us a second opportunity to serve you and recover your trust in us.Cordially,El Cid Resorts.
by A verified traveler
Posted 19 Mar 2024
Really good location, near shops and ships. Fun to watch ships. One not so good thing is shops schedule is ships schedule.
Comment from Hotel Management
20 Mar 2024 by Dear Carlyn,, Hotel Management
I want to start by thanking you for granting us the opportunity to be part of your holiday in the Mexican Caribbean.It fulfills us with joy to conclude in all your positive remark’s that you have enjoyed a wonderful vacation experience and we look forward to having the opportunity to continue serving you in the future.Cordially, El Cid Resorts.
by A verified traveler from Katy
Posted 5 Mar 2024
how easy is to move around and get to the main hotel ammenities. Snorkeling, this are is impressive.
Comment from Hotel Management
6 Mar 2024 by Dear Martín,, Hotel Management
How kind of you for taking the time in qualify our facilities through this website.We are very pleased to determine in your review that your stay at El Cid La Ceiba Beach has been a wonderful experience.It will be a privilege to have the opportunity to welcome you back in the future.Cordially, El Cid Resorts.
by A verified traveler
Posted 24 Feb 2024
The bed was extremely uncomfortable and we woke up with bug bites. The bathroom cleanliness was average. We did enjoy the restaurant and beach area. The staff was friendly and helpful. Overall however, i think the price was excessive for what you get. I probably would not recommend this hotel or return for another visit.
Comment from Hotel Management
27 Feb 2024 by Dear Michol,, Hotel Management
Thank you very much for sharing your rating for our facilities concerning your last visit to our resort.We regret that this recent visit to our resort has not meted your expectations and caused you discomfort. You can be sure that our purpose has always been making our guests happy and confident that they will have an excellent and restful holiday at our resort.We will be happy to share each of your comments with the area manager in charge to work on the action plans to improve and regain our quality care and continue offering you and the rest of our guests the level of service that they deserve.We hope you can give us a second opportunity to serve you and show you all that El Cid has to offer.Cordially,El Cid Resorts.
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
15 Jan 2024 by Dear Michael,, Hotel Management
How kind of you for granting us the opportunity to be part of your recent vacation in the Caribbean.As far as we can interpret in your rating you had a good time during your stay at our resort.We look forward to having the opportunity to continue being your vacation spot in the future.Cordially,El Cid Resorts.
by A verified traveler
Cozumel is a great place, but not
Posted 15 Jan 2024 on HotelsCozumel is a buitiful place, but we were dissapointed from the hotel. The beach was not well-maintained, underwater different slabs and pieces of building materials. Directly opposite the hotel there is marine for 5 large liners.
The hotel allows 1 internet access per person. When we asked extra acess code for the laptop- they give us the price $22 USD/day.
Positive points: spacious room, great view, cleanliness of the room, breakfast buffet.
Comment from Hotel Management
15 Jan 2024 by Dear Nadia,, Hotel Management
First of all, we would like to extend our appreciation for your time in sharing your experience at our resort with the users of Expedia.Receiving all your positive comments about our staff and service makes us feel very happy and we could determine that this vacation has been pleasant. We thank you also for bringing to our attention your observations of these areas of our service, we can assure you our aim is to offer you the best service and we will be happy to share your feedback with the involved areas in order to properly follow them up and correct any deviation in our services as soon as possible.We look forward to having the opportunity of serving you again and showing you the improvements in our service soon.Cordially, El Cid Resorts.
by A verified traveler
Posted 8 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Dear Joaninha,, Hotel Management
First off, we want to thank you very much for taking the time to qualify our service on this website.It is a shame to conclude on your score that your visit to our resort was not pleasant, and we would love to know details of your recent stay, if your time permits, please write us through this media. We will be delighted to hear from you soon.Kind regards,El Cid Resorts.
