Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great beach
Friendly staff but front desk was not real cooperative especially with booking the specialty restaurants
Good bar service.
Buffets were ok but not great.
Comment from Hotel Management
15 Jun 2024 by Allegro Cozumel, Hotel Management
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
by A verified traveler
Posted 14 Jun 2024
The activities and shows were amazing. And the disco tech was fun when Angel was the DJ. Arby and Angel were ere great and the best bar tender was Rafael. The romantic dinner was delicious and Carlos was an amazing waiter. The couples message was a perfect touch to our anniversary celebration. We will be back.
Comment from Hotel Management
15 Jun 2024 by Allegro Cozumel, Hotel Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
by A verified traveler
Posted 14 Jun 2024
Entertainment crew does an excellent job. Arbey does great getting everyone involved with games and makes everyone feel comfortable! All staff members work many hours to ensure everyone has a nice stay. Beach area is great, pool areas are very clean and kept up. Burgers near back pool are great for lunch. Night buffet may seem limited at times but we were always able to find something we enjoyed.
Comment from Hotel Management
15 Jun 2024 by Allegro Cozumel, Hotel Management
Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel.
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Allegro Cozumel, Hotel Management
Thank you very much for the time you spent to share your personal impressions of your stay.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincerest apologies
by A verified traveler
Posted 12 Jun 2024
All
Comment from Hotel Management
13 Jun 2024 by Allegro Cozumel, Hotel Management
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Allegro Cozumel, Hotel Management
Thank you very much for your wonderful rating, we are delighted that you enjoyed your stay with us.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Allegro Cozumel, Hotel Management
We thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Allegro Cozumel, Hotel Management
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
by A verified traveler
Posted 8 Jun 2024
Friendly, peaceful ☺️ staff was amazing. Carlos(Chocolate) was our best waiter! Brenda at the event table went above and beyond to make our son’s marriage proposal go to plan. Thank you
Comment from Hotel Management
8 Jun 2024 by Allegro Cozumel, Hotel Management
We would like to express our gratitude for your comments about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday was an enjoyable one and we thank you for your kind recommendation to all readers.
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Allegro Cozumel, Hotel Management
Thank you for your feedback after your recent visit. We are always looking for ways to improve and your feedback is crucial to our future success.
