Ratings based on 237 Verified Reviews
2.7 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It is what it is. An inexpensive night's stay.
Comment from Hotel Management
8 Jun 2024 by GM, Hotel Management
Thank you for your feedback and we hope to see you again in the future!
by A verified traveler
Posted 13 May 2024
It was close to Lake Moomaw. Parking with a boat is a little tight. But the ownwer worked with us and made it work, He is a great guy!
Comment from Hotel Management
23 May 2024 by GM, Hotel Management
Thank you for taking the time to do our survey. We are glad that you enjoyed your stay and that we could accommodate your needs. We hope to see you again in the future!
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
23 May 2024 by GM, Hotel Management
Thank you for taking the time to do our survey. We hope to see you again in the furture!
by A verified traveler
Posted 25 Apr 2024
Spent night prior at quality inn in w va that was very nice ,so wasnt hesitant to book in Covington Va.
For 120.00 it was awful. Small, very dark in room. Bathroom not clean. Grounds dirty and people hanging outside that looked like they lived there. Breakfast was pretty much nothing and what was there was not good. It was late and we were tired otherwise would have left. Go elsewhere.
Comment from Hotel Management
27 Apr 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Deborah SmithGMQuality Inn
by A verified traveler
Posted 16 Apr 2024
The air condition unit was ripped out from the wall. The one day it got warm, it was very hot in that room. The room was very dark. We had to ask them for a bulb to replace the one that was not working. My son went ahead and replace it himself. The stairs and balcony very dirty.They were replacing the floors of the empty room below me. They were parked in the only handicap parking space they had. They worked on the room until 10 pm. When i called the office at 9:30 pm, he told me he will have them hurry it up. No respect for guesr space. I heard a noise and a man was standing in front of my door on the phone, smoking a cigarette. The manager and staff was very nice but they need to get the place in order and remember that people pay for the convenience of that space.
Comment from Hotel Management
27 Apr 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Sincerely,Deborah SmithGMQuality Inn
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
3 May 2024 by GM, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Deborah SmithGMQuality Inn
by A verified traveler
Posted 31 Mar 2024
Mike was the man. We were down to fish moomaw lake. He made sure my boat had a spot to be charged and provided a cord. He also woke up at 4:30 am to make us breakfast for the day. Awesome trip.
Comment from Hotel Management
9 Apr 2024 by GM, Hotel Management
Good afternoon, We are so glad that you enjoyed your stay and that our staff went above and beyond for you. We look forward to seeing you again soon! ThanksGM
by A verified traveler
Posted 17 Mar 2024
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Comment from Hotel Management
9 Apr 2024 by GM, Hotel Management
Good afternoon, We are so glad that you enjoyed your stay here with us and we look forward to seeing you again soon!Thanks, GM
by A verified traveler
Posted 4 Mar 2024 on Hotels
Comment from Hotel Management
14 Mar 2024 by GM, Hotel Management
Good morning David, We appreciate your feedback and we hope to see you again soon!
by A verified traveler
Posted 26 Feb 2024
The gentleman on duty was awesome very helpful good sense of humor made me feel welcome
Comment from Hotel Management
1 Mar 2024 by General Manager, Hotel Management
Dear David,Thank you for taking the time to share your experience at Quality Inn Covington! We're thrilled that our team member provided you with excellent hospitality and a touch of humor. Your kind words motivate us to keep delivering exceptional experiences. We eagerly anticipate the opportunity to welcome you back for another enjoyable stay!
