Ratings based on 266 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2023
The place is beautiful and the view is impressive. Quiet and relaxing.
by A verified traveler
Posted 12 Sep 2023
Beautiful old building in amazing locality.
The staff not friendly enough. The breakfast the most disappointing. Hard croissants, fruit past it’s peak and coffee machines that need attention.
Comment from Hotel Management
7 Oct 2023 by Teresa silveira, Hotel Management
Dear Mr./Mrs. Jarbas, We would like to thank you for taking the time to share your opinion on your experience at Pousada Serra da Estrela. We highly appreciate the feedback provided by our Guests as it helps us improve our daily performance and perfect our service quality. We are sincerely sorry that you were disappointed with our breakfast options. We have shared your comments with our Food and Beverage Manager, and we are taking the necessary measures to improve our offer.Once again, we thank you for staying at Pousada Serra da Estrela, and we look forward to welcoming you back soon.Kind regards,Teresa SilveiraUnit ManagerPousada Serra da Estrela
by A verified traveler
Amazing views
Posted 18 Jul 2023 on HotelsA lovely stop over with amazing views
Comment from Hotel Management
18 Jul 2023 by Teresa silveira, Hotel Management
Dear Mr Stephen, Thank you for your kind feedback. We hope to welcome you very soon at our Pousada Serra da Estrela.Regards, Teresa SilveiraUnit Manager
by A verified traveler
Posted 21 May 2023 on Orbitz
Staff was amazing. The property is interesting and in a beautiful location. Great for hiking!
Comment from Hotel Management
10 Jul 2023 by Teresa silveira, Hotel Management
Dear Mary, We would like to take this opportunity to thank you for taking the time to provide us with your feedback. We were glad to read your enthusiastic comments about our location. We take great pride in being able to offer a great experience to our Guests.We thank you for your stay, and we look forward to welcoming you again soon at Pousada Serra da Estrela.Kind regards, The Team at Pousada Serra da Estrela
by A verified traveler
Hotel or hospital?
Posted 3 May 2023 on HotelsThere was a strange feeling that we were in a hospital and not a hotel.
by A verified traveler from Tel Aviv
Posted 19 Apr 2023
The hotel is located in a magnificent location with stunning views. The place is quiet; the staff is friendly and welcoming.
by A verified traveler
Posted 10 Apr 2023
Beautiful hotel, friendly staff, wonderful breakfast options. Absolutely breathtaking location and views
by A verified traveler
Posted 7 Apr 2023 on Hotels
by A verified traveler
Posted 20 Feb 2023 on Hotels
by A verified traveler
Posted 13 Oct 2022 on Hotels
