Ratings based on 35 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Mar 2024
Great hotel. Great ski in ski out location. One isssue was the location of our room. It had an amazing view over the slopes but the room was right above where all the deliveries came on skidoos, consequently the room was really noisy if you wanted to sleep with the window open (and even with it shut, to some extent). Pick your room carefully though and it was just perfect. Our room was 112
by A verified traveler
Posted 25 Dec 2023
No working heat in the room. The functionality and décor of the room was circa 1700… sans the fireplace. Luckily we got a space heater on our first night which we were forced to use the entire stay. Not exactly luxury living. Room hasn’t been renovated...perhaps ever? Ripped curtains, disgusting carpet and rickety, bargain-basement furniture. Horrific bed. 4 stars generally has water or coffee in the room. This had neither. The walls were paper thin. And the hotel was teeming w families w little children. Thus, the hotel ambiance had a wonderful, never-ending infusion of crying / screaming toddlers. The ski rental staff rest staff were extremely friendly / pleasant. One of the bellhops (younger) was also extremely friendly/personable. The cleaning staff, however, refused to change sheets. Because you’re a hefty hike from town, you can sometimes be forced to rely on the hotel’s transportation service, which was strongly advocated / encouraged by the front desk upon check in. However, early in our stay, after a long day on the mountain, I called for a pickup and was told they would be there in 5 min. The driver took 70 min to pick me up, leaving me outside in the cold for a painfully long time. To compound issues, they then lied and said they tried to pick me up. 3 times? But when I called the hotel front desk (which I did 7 times while I waited in the cold) they kept reiterating the driver would be there soon - in 5 min or 10 min, then 20 min.
Comment from Hotel Management
13 Jan 2024 by Thomas, EAM, Hotel Management
Dear Mr. Dolce,We are sorry that your experience did not live up to your expectations.We do have an old building from the 50s, but the rooms are refreshed and maintained every year. Carpets are changed as required. We do not provide a courtesy tray in the rooms, as the five-star resorts do, in order to keep our prices low for our guests. In December we welcome a large number of families, which can unfortunately cause a nuisance.Thank you very much for your kind comments about our staff. We'll be sure to pass them on.we look forward to seeing you again and making your experience definitely better.Wishing you all the best for 2024.
by A verified traveler
Best place in 1850
Posted 7 Mar 2023 on HotelsAn absolute gem of a hotel. The best location and wonderful service. The entire hotel exceeded our expectations with excellent breakfast & dinners. Special shout out to Mario & Ernesto who were the friendliest drivers and certainly the highlight of our stay!
Can’t recommend this place enough. True ski in and out. Quaint but well thought out rooms.
by A verified traveler
Posted 22 Jan 2023 on Hotels
Very nice and warm with amazing views
by A verified traveler
Posted 31 Dec 2022
Staff and Hotel management not polite. The room was bery bad. Heater doesn’t work, hot water doesn’t come. You are taking shower by cold water
by A verified traveler
Posted 11 Apr 2022 on Hotels
by A verified traveler
Posted 13 Mar 2022
by A verified traveler
Posted 24 Jan 2022 on Hotels
Superb location on the slopes & super friendly staff.
by A verified traveler
Posted 19 Mar 2020 on Orbitz
Did not refund my money when I have a doctor’s note saying I have a broken shoulder and can’t travel for two months and because the mountain was closed due to Corona
by A verified traveler
Posted 18 Mar 2020
