Ratings based on 627 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
For the value it was excellent and most of the hotel has been upgraded. I would only suggest they upgraded the bathrooms and it would be top notch for the money. The bathrooms were clean but just dated
Comment from Hotel Management
6 Jun 2024 by CountrysideCares , Hotel Management
Thank you for your review! We appreciate you noticing our updates! We are looking to upgrade our vanities in the near future
by A verified traveler
Posted 3 Jun 2024
Nothing at this time
Comment from Hotel Management
6 Jun 2024 by CountrysideCares , Hotel Management
Thank you for your review!
by A verified traveler
Posted 29 May 2024
The toilet was running allllllllllllll night long...Also the vanity light was out..
Told the front desk and they fixed the toilet well halfway because it started back and never fixed the vanity light 🙄
Comment from Hotel Management
2 Jun 2024 by CountrysideCares , Hotel Management
Thank you for your review. We apologize for the issues experienced. We did take a look at both issues while you were out. The vanity light was working. I am not sure what you experienced on it not working. The toilet we did repair but I apologize the issue returned again
by A verified traveler
Posted 29 May 2024
Clean hotel. Nice staff!
Comment from Hotel Management
2 Jun 2024 by CountrysideCares , Hotel Management
Thank you for your review! We truly appreciate it!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by CountrysideCares, Hotel Management
Thank you for your five star review!
by A verified traveler
Posted 26 May 2024
Staff was friendly when present but had to wait everytime we went to desk. They did not answer the desk phone when we called needing addtional blankets. The room needed repairs, towel bar falling off the wall, as well as toilet paper holder in the bathroom
Comment from Hotel Management
26 May 2024 by CountrysideCares , Hotel Management
Thank you for your review. Our staff may have been assisting other guests at the time. We apologize for any inconvenience. We will look into the maintenance issues experienced as well
by A verified traveler from Joplin
Posted 22 May 2024
Comment from Hotel Management
26 May 2024 by CountrysideCares , Hotel Management
Thank you for your review!
by A verified traveler from Madison
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
5 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
