Ratings based on 1,556 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
The room was clean, the stairs to get to the second floor hadn't been vacuumed in some time. The breakfast was decent. There was no wifi due to a lightening strike. And the clothes washer was not available.
by A verified traveler from Lavaltrie
Posted 30 May 2024
Friendly welcoming.
by A verified traveler
Posted 29 May 2024
There was a problem with having the rooms ready to go due to only one staff showing up. Had to go back serveral times before being able to check in. Breakfast was to be served until 9:00 and went at 8:45 but no food.
by A verified traveler
Posted 28 May 2024
Internet didn’t work and breakfast didn’t have much varieties. Muffins and danish that were kept was expired days ago. Very average hotel
by A verified traveler
Posted 25 May 2024
Loved the staff, all where super friendly and attentive to our needs
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Staisy, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our friendly and attentive customer service. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at BridgePointe Inn and Suites with the finest of our facilities and services!Best Regards,Customer Care Team
by A verified traveler
Posted 25 May 2024
Good place to stop for sleepover and getting back on the road
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear William, thank you for your kind words, as we are pleased that you had a lovely mid-stop stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at BridgePointe Inn and Suites, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards,Customer Care Team
by A verified traveler
Posted 24 May 2024
We were only staying for 1 night but the staff treated us like we were here for a week. Made sure right away that we had everything we needed and told us all about the breakfast for the next morning!
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear William, we are happy to have hosted you and served you well at the BridgePointe Inn and Suites. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities, breakfast, and services. Your lovely review makes us feel unique about the quality of our incredible accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards,Customer Care Team
by A verified traveler
Posted 23 May 2024
Clean, friendly staff. Decent breakfast
Comment from Hotel Management
25 May 2024 by Customer Care Team, Hotel Management
Dear Anna, we are pleased that you thoroughly enjoyed your time at BridgePointe Inn and Suites. We appreciate you letting us know how satisfied you were with our clean accommodations, friendly customer service, and breakfast choices. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Council Bluffs.Best Regards,Customer Care Team
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 22 May 2024
Nice hotel, very cozy but so close to highway
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear Oleksandr, many thanks for your glowing review of our hotel. At BridgePointe Inn and Suites, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our hospitality. Our clean, comfy rooms and convenient location make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Council Bluffs!Best Regards,Customer Care Team
