Ratings based on 996 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Feb 2024
by A verified traveler
Posted 28 Feb 2024
by A verified traveler
Posted 17 Jan 2024 on Hotels
by A verified traveler
Posted 16 Jan 2024
by A verified traveler
Posted 6 Jan 2024
Outstanding property, with so many luxurious touches. We stayed here for our honeymoon and they went the extra mile to make it a special time for us. I will definitely be back as being winter we missed out on the amazing pool facilities
Comment from Hotel Management
9 Jan 2024 by Galaxy Hotel, Hotel Management
Dear Valued Guest,Thank you for taking time to share your positive feedback with us, we are so happy to see you had an overall wonderful staying experience at Galaxy Hotel, while we are proud to learn that our team member provided great service to you during your visit. We will continue to keep our service up and strive to create unforgettable memories for each guest on their special day. Happy honeymoon to you again! We look forward to your next visit to experience at Grand Resort Deck and serving you in the future, thank you!Best Regards,Galaxy Hotel
by A verified traveler
Posted 2 Jan 2024
餐厅、人员服务（搭帐篷，in-room dinning等）都达到5星标准，但走廊隔音以及空调、排风系统糟糕。
最差的是排风系统，明明是无烟房，却在浴室传来脓肿烟味，导致半夜11点多换房。
而且明知我们有带2岁孩童，还有这样的安排，极度失望。
应该起码免掉我们一晚的房费，因为是夜晚11点才换房，导致小孩12点才睡觉，严重影响第二天安排，送了我们一程几十块到码头的包车。
赌客比较多，半夜很多怪声。
Comment from Hotel Management
30 Jan 2024 by CEM, Hotel Management
尊敬的客人:感谢您抽出宝贵时间与我们分享您的入住体验。很高兴得知在服務及酒店餐飲总体上令您們称心。然而，很遗憾房間隔音以及排氣等設備令 閣下失望，其美中不足之處影響到您們的旅程，我们深表抱歉。我們十分重視每位客人的意見，已就此聯繫各下作出妥善之跟進並為其房間作出一系列改進措施，盡量避免同類型事件的發生。再次感谢您的指正，您的意见对我们日后在安排及改良上有很大帮助，我們期待著於不久將來能夠再來為您服務，謝謝！此致银河酒店 敬上
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 16 Dec 2023
by A verified traveler
Posted 16 Dec 2023 on Hotels
by A verified traveler
Posted 12 Dec 2023
