Ratings based on 992 Verified Reviews

4.7 out of 5
85% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 15 Apr 2024
Shout out to staff Jennie. She’s da best！
5 out of 5
by A verified traveler

Posted 5 Apr 2024
The staff was very helpful, and the service was excellent. The room was big and clean; the bathtub was especially impressive. My boyfriend and I had a wonderful 3D2N stay in Conrad Macao, and we hope to stay here again for our next Macau trip.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Jan 2024
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Dec 2023
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Dec 2023 on Orbitz
4 out of 5
by A verified traveler

Macau 2023

Posted 16 Dec 2023 on Hotels
Weekend away in Macau. Hotel was good. Staff very polite. Rooms need modernising.
4 out of 5
by A verified traveler

Posted 9 Dec 2023 on Hotels
overall it was a comfortable stay. Service could improve much more by delivering the room on time as promised.
5 out of 5
by A verified traveler

Posted 16 Nov 2023
Everything is perfect.
4 out of 5
by A verified traveler

Posted 18 Oct 2023
We only stayed for 2 nights. Vincent who checked us in was very helpful as our room was not ready. He knew we were eating at Churchill's and came to let us know our room was ready. He also checked us out!
3 out of 5
by A verified traveler

Posted 10 Sep 2023
1. Front desk staff attempted to charge me full room rate although I've paid via Expedia. 2. All the shampoo, bath soap, conditioner, and body lotion in room are provided in refillable bottles instead of brand new small bottles. The body lotion bottle was even empty which obviously someone miss to refill it. 3. Breakfast at Churchill is a mess. At first front desk staff failed to inform me about breakfast details when I checked in although it is booked via Expedia. Luckily I remember I have booked the breakfast and manage to call the CS staff later on to secure a booking time. However, even though I show up on time in front of the restaurant receiption, I still need to queue for more than 20 minutes before I can sit in, and it was a weekday.
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