Ratings based on 1,000 Verified Reviews

4.3 out of 5
81% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

One night stay in countdown

Posted 9 Mar 2021 on Hotels
There were quite some disturbing issues during the stay, I was in a rush to take my car and leave however I need a stamp from the check in desk, the stamping process took abnormally long and it was found out that the machine was jammed and they had me waiting while they try to take the ticket out, it took about roughly 10 mins, they could’ve done a better job in problem solving, such as giving me a new ticket straight away, or contacting the gate keeper to open the parking gate for me to leave. Aside from this fact, the window view from our room was a let down due to the dirtiness of the windows, stains and dusts showing how long the windows were left without cleaning, the price weren’t especially cheap for the stay yet compared to my other stays in Sheraton, parisian and Venetian, we all got free upgraded rooms. Aside from these facts the rest of the services and gastronomic experiences were very good. Especially the room service hainan chicken rice that I ordered that night.
Comment from Hotel Management
11 Mar 2021 by Suzanne C., Hotel Management
Dear Brian, Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for. We have investigated the matter with our Front Office Team and believe that we could have handled the situation better and definitely a re-training for the team members on this particular situation is a must. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
4 out of 5
by A verified traveler

Posted 5 Jan 2021 on Hotels
Comment from Hotel Management
6 Jan 2021 by Suzanne C., Hotel Management
Dear Guest, Thank you so much for taking time to share your experience with us! We look forward to seeing you again soon!
5 out of 5
by A verified traveler

Posted 11 Jun 2020 on Hotels
Comment from Hotel Management
23 Jun 2020 by Suzanne C., Hotel Management
Dear Sarandona, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!
2 out of 5
by A verified traveler

Posted 1 Feb 2020
It's more about value. For this price, the quality of the room and overall just doesnt worth it. You can have many other choices if you are paying this price per night
Comment from Hotel Management
3 Feb 2020 by Suzanne C., Hotel Management
Dear Guest, Thank you for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope to have your return and we ensure you to give you a different experience.
3 out of 5
by A verified traveler

Posted 28 Jan 2020 on Hotels
Comment from Hotel Management
1 Feb 2020 by Suzanne C., Hotel Management
Dear Wai Ling, Thank you so much for taking time to share your experience with us! We look forward to welcoming you back to our hotel in the near future!
4 out of 5
by A verified traveler

Posted 27 Jan 2020
The bath tub is a bit too small. Also the pillows are just soft. But other than that, this hotel is pretty good.
Comment from Hotel Management
1 Feb 2020 by Suzanne C., Hotel Management
Dear Guest, Thank you so much for taking time to share your experience with us! We are glad to know that you are satisfied with the overall staying experience. For your feedback, we will share it with our Management Team for further consideration or improvement. We look forward to seeing you again!
5 out of 5
by A verified traveler

Posted 26 Jan 2020
Comment from Hotel Management
1 Feb 2020 by Suzanne C., Hotel Management
Dear Guest, Thank you very much for taking time to share your experience with us! We look so much forward to welcoming you back to our hotel in the near future!
5 out of 5
by A verified traveler

Posted 26 Jan 2020 on Hotels
Good, they don't accept union pay as deposit, will take 21 days to refund if use credit as deposit, I used cash instead but takes a long time to check out
Comment from Hotel Management
1 Feb 2020 by Suzanne C., Hotel Management
Dear Guest, Thank you very much for taking time to share your experience with us. For your feedback, please accept my apologies that we were not able to deliver the experience you were hoping for. We make sure your comments will be shared to the management and through that we will strive to improve what we are lack of. We hope your experience with us before will not hinder you from returning to us and we look forward to welcoming you back to our hotel.
5 out of 5
by A verified traveler

Posted 17 Jan 2020
Good location, close to the new metro station. Room is spacious & clean with good view.
Comment from Hotel Management
20 Jan 2020 by Suzanne C., Hotel Management
Dear Guest, Thank you very much for taking time to share your experience with us! We are very thrilled to read that you are very satisfied with our hotel location, room condition & cleanliness as well as our room view! We look so much forward to welcoming you back to our hotel in the near future!
4 out of 5
by A verified traveler from Singapore

Posted 16 Jan 2020
Location is great for the airport and ferry terminal.
Comment from Hotel Management
20 Jan 2020 by Suzanne C., Hotel Management
Dear Lynette, Thank you so much for taking time to share your experience with us! We are so pleased to hear that you like our hotel location very much! We look forward to seeing you again in the near future!
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